Polish Speaking Legal Call Handler
1 week ago
**About us: -**
**Optimal Solicitors** are a successful niche Legal Practice. Due to continued growth, we are seeking call handlers to join our team on a full-time, permanent basis. We thrive on providing a great work culture for our friendly teams.
We are a multi-service law firm with a loyal and growing national client base. This is an exciting opportunity to join our professional, modern law firm with huge scope for progression. We recognise the importance of career development and provide a number of development opportunities to help you reach your goal. We are an SRA approved training provider.
Polish language skills are advantageous.
The role will be remote (home based) but office attendance is required to cover admin duties. This will only be required for 4 weeks of the year (split into 4, 1 week periods).
**The vacancy: -**
The role is an interesting and varied customer facing position in offering front line client contact and support using latest technology and case management software. This is an excellent opportunity for individuals embarking on their legal career with good opportunities for progression.
Previous experience from legal/call centre/customer service environment is desirable, but not essential.
**Duties: -**
Working as part of our First Response team, your main duties will comprise:
- Handling incoming calls from clients, third parties
- Deal with client instructions efficiently, taking responsibility for processing each enquiry through to a satisfactory conclusion
- Obtaining and verifying client information
- Transferring calls to relevant departments
**Skills/Qualifications: -**
- Applicants must have excellent typing, communication and organisational skills
- Applicants will have a personable/friendly manner and enjoy speaking with people
- Applicants must be computer literate, have a good eye for detail and be willing to work as part of a team often working under pressure
**Applicants should be fluent in English and Polish language**
Full time positions require availability to work shift pattern between 8am-6pm
This role can be performed remotely
**Benefits**:
- Remote or hybrid working available
- 31 days annual leave (inclusive of bank holidays and Christmas)
- Time off in lieu
- Opportunity to accrue 4 extra days of annual leave per year
- Time off for birthday
- Option to buy 5 additional days annual leave per year
- Company social events
- Casual dress
- Please advise if you require any adjustments to support you through the recruitment process._
**Job Types**: Full-time, Permanent
**Salary**: From £19,760.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- On-site parking
- Referral programme
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
COVID-19 considerations:
Remote interview process
Application question(s):
- Are you able to commute to the office when required?
**Language**:
- Polish & English (required)
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