Centre Coordinator and Administrator

This is an exciting time to join my national client and work for the Youth Programmes education centres. My client was set up in August 2004. Since then, we have continued to develop and bring programmes to support young people to learn, achieve and progress to greater opportunities. My client is an organisation that believes in creating opportunities for all. An organisation who is friendly, considerate, and honourable in all its services and operations. Most all we believe in working together as team to create opportunities for young people to grow while achieving positive outcomes.

Are you an inspiring individual with a real passion for creating opportunities and looking for a rewarding new challenge?

Can you engage and build positive relationships with employers, young people and colleagues? Do you feel that young people who are vulnerable deserve an opportunity to develop their skills, abilities and have the best chance to succeed?

Are you enthusiastic, determined, and resilient and have effective communication skills? Can you solve problems by thinking of solutions?

They are currently looking to recruit a Centre Coordinator and Administrator for their site in Thurrock. Working hours will be from 8:30am to 5:00pm or 9:00am to 5:30pm.Full Time role. 37.5 hours per week.

Are you an inspiring individual with a real passion for creating engaging and creative sessions and looking for a rewarding new challenge?

Can you engage and build positive relationships with young people who may have complex needs? Do you feel that young people who are vulnerable deserve an opportunity to develop their skills, abilities and have the best chance to succeed?

Are you enthusiastic, determined, and resilient and have effective communication skills? Can you solve problems thinking of solutions?

We are seeking a Centre Coordinator / Administrator that can bring a fresh perspective to our existing team, to support learner engagement, embed the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey.

You will be responsible for creating an outstanding experience for our learners and working closely with the Centre Manager and internal teams, to track, report, and monitor the success of all adult learning activity.

You will be responsible for supporting the success of learners and their journey with client and you will be an engaging and collaborative part of our department as we continue to promote our ethos for continued development as well as strive for business and operational excellence.

**Qualifications**:

- Any Vocational Qualification at Level 1 and up
- GCSE (or equivalent) in English and maths at grade C or above, essential

**Main Tasks & Responsibilities**
- To support colleagues and learners to ensure the smooth running of the training centre, maintaining high standards of communication, administration, health, and safety, safeguarding and equality and diversity in compliance with all client procedures and policies and the requirements of Ofsted, awarding bodies and funders
- Management Support
- Oversee the Dunstable centre in the absence of the Centre Manager
- To attend quality meetings to contribute to strategies and actions to improve centre operation, against key performance indicators to enable centre development
- Implement agreed quality improvement activities and review effectiveness
- To participate in meetings to evaluate individual learning plans ensuring effective practice is in use

**Tutor Support**
- Act as Examinations Officer for the Centre and follow JCQ and awarding body guidelines entirely regarding administration of examinations and assessments
- Maintain security of confidential materials, controlling access to the safe
- Diarise any off site interventions with learners and assist planning including travel arrangements, and ensuring risk assessments have been completed
- Assist with the management, and storage of session plans and all appropriate resources including computer, paper and tactile resources
- Organise learner registrations, and invigilate computer based testing, ensuring fair and equal access to assessment
- Promote inclusive learning and consistently maintain established standards of discipline within the centre

**Reception and Customer Service**
- Be the first point of contact for all visitors and maintain a professional and welcoming reception area.
- Be the primary first contact for external callers and deal with queries promptly, taking messages and following up to ensure excellent customer service is delivered
- Organise promotional events and promote the business of client as appropriate e.g. schools career events/open days/awards ceremony
- Maintain noticeboards with accurate and up to date information and guidance, creating effective and attractive displays
- Build an effective rapport with learners and report to colleagues any issues which may impact on learning progress

**Administration**
- Learner