Client Care Assistant

**Client Care Assistant (Veterinary Receptionist)**

**Salary: 25,290.72 per annum**

**Location: Village Vet, Hampstead**

**Job Type: Full time, Permanent**

**Hours: 42 Hours per week. Must be flexible and able to work a variety of shifts between 8am and 10pm, also includes 1/7 weekends.**

Village Vet Hampstead are looking for a caring, organised, motivated individual to join their fantastic front of house admin team

This role is fast-paced, high pressured but fun, with no working day the same. We pride ourselves on providing the best standard of care to both our long-standing and new clients, always ensuring we are personal, professional, and empathetic.

Our front-of-house teams are the face and voice of our business therefore, this role is extremely valued within the hospital team.

**Roles and Responsibilities**
- Liaising with clients and the clinical team to ensure effective customer service
- Completing various administrative duties for the clinical team and the business
- Promoting our fantastic Healthcare Plan
- Meeting and greeting clients with an effortless smile
- Booking appointments and diary management
- Taking payment for services and products
- Managing cash, stock and client accounts
- Opening and closing the practice.

**Required Skills and Experience**
- Previous Customer facing experience
- Excellent communication skills, both verbal and written
- Highly motivated to provide excellent service to clients and the practice
- Works well within a team
- Ability to work at a fast working pace under pressure along with lone working and managing own workload
- Professional approach to work
- Excellent administration, organisational and time management skills with excellent attention to detail
- Excellent IT skills - Microsoft (Outlook, Word and Excel).

**Benefits**
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab Cycle to work scheme
- Recruitment referral reward scheme

**About Us**

We are a well-established, RCVS accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire.

Alongside all our primary care services we also have a 24-hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.

**Part of an amazing global family**

Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make **A BETTER WORLD FOR PETS**.

Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets.

Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.