Night Duty Manager
2 weeks ago
**Job Role**:Night Duty Manager (Ref 0365)
**Location**: East Grinstead, West Sussex
**Job Sector**: Retirement - Assisted Living
**Salary: ** £19,109.16 per annum plus benefits
**Hours**:Friday 8pm
- 7pm, Saturday and Sunday 7pm-8am (37 hours per week)
As a Night Duty Manager you will contribute to our vision of being the **leading** property manager by:
- Providingan efficient, cost effective management service to our customers
- Achieving high standards of performance to create a welcoming, friendly and courteous environment within the development
- Effectively and professionally manage the development while providing a safe, secure and well maintained environment to customers through the night
The Night Duty Manager reports to the Estate Manager.
**Main Responsibilities**
- Perform, if necessary, any employee's duties in order for continual operation of the development.
- In the event of an emergency, call the appropriate response team or authorities.
- Assess individual wellbeing of residents on a daily basis through personal interaction including conversation, visiting apartments and meeting resident requests.
- Perform other duties as assigned by the Management Team.
- Meet the assigned work hour requirements of the Development.
- Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times.
- Follow and stay in line with the approved operating budget.
- Complete your continuous professional development training and attend all training events/meetings as directed by your Estate Manager and Human Resources.
**About You**
You will currently be working within or have experience of a customer service environment and have a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
Warm and friendly communication comes naturally to you, and you are able to resolve issues and any complaints effectively to the customer's complete satisfaction quickly and efficiently.
You have experience of challenging and/or emergency situations and always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of keeping accurate recordsto ensure everything is kept on track.
You are self-motivated and pro-active, you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings.
You are IT savvy and are confident in using laptops / tablets and are fluent in the different MS packages.
Your ideal role will be working with people and helping to make a difference to enhance their lifestyle on a day to day basis.
**About Us**
FirstPort is the UK's leading residential property service provider, caring for 290,000 homes in England, Wales and Scotland, across 5,000 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors,freeholders and over 1,000 Resident Management Companies.
**Our Values**
**Friendly ** - We look out for people's best interests, and show them we care by dealing with them in a warm and friendly manner.
**Inventive ** - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.
**Respectful ** - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times.
**Skilled ** - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our qualityof service.
**Trustworthy ** - We're always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.
**The Benefits**
Our customers deserve the best and the same applies to our people.We'll support you with all of the technology, training and support that you need to do your job well.We offer competitive salaries and a range of benefit packages. In addition to the corebenefits, we also o
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Night Duty Manager
2 weeks ago
East Grinstead, United Kingdom FirstPort Full time**Job Role**:Night Duty Manager (Ref 0306) **Location**: East Grinstead, West Sussex **Job Sector**: Retirement - Assisted Living **Salary: **£19,109.16 per annum plus benefits **Hours**:Friday 8pm - 7pm, Saturday and Sunday 7pm-8am (37 hours per week) As a Night Duty Manager you will contribute to our vision of being the **leading** property manager...
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