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Front Desk Receptionist

2 weeks ago

Wembley, United Kingdom Colaz Advanced Beauty Specialists Full time

**Company Background**:
Colaz Advanced Aesthetics Clinic has been established for over 16 years. The brand is growing stronger and bigger with better opportunities for staff to develop within their career path. Our staff will thrive in a positive environment where they will be able to deliver the latest treatments on the market and provide outstanding customer service.

Join our team today for a rewarding career and there will be many opportunities to grow within the company as a therapist, manager or even opening your own CoLaz clinic in the near future.

We are currently looking for a receptionist who can work Wednesday and Thursday (10am till 8pm) and whom is able to work well under pressure and is flexible with covering shifts when required.

**Duties**:

- Provide guidance to clients on the procedures at the clinic
- Answer telephone calls and provide accurate information to clients
- Keep the reception area clean and conducive for clients as they wait for their turn to be attended too
- Introduce new Colaz & Epionce products to clients and educate them on their uses and benefits
- Keep clients updated on currently available promotions and discounts in services offered in the clinic
- Process payments from clients
- Give appointments to clients on specific days
- Open and close the clinic at the appropriate time
- Ensure that the front desk is clean and organized for free movement
- Assist in getting client feedback on level of services delivered in order to improve on service delivery
- Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments
- Assist in developing promotional events, which focus on increasing the clientele of the clinic
- Receive customer complaints and feedback and direct them to appropriate offices for resolution.

**Required Attributes and Qualities**
- Good human relations
- Excellent phone etiquette
- Possess strong knowledge of how computers work, as well as the ability to use MS office package to process and store information
- Excellent multitasking skills to successfully handle several assignments together
- Possess strong organizational skills required for achieving efficiency on the job
- Good knowledge of beauty products to be able to promote them to clients
- Excellent communication skills needed for effective discussions with clients to promote the branches products and services to them.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 30 per week

**Salary**: £9.50-£11.00 per hour

**Benefits**:

- Employee discount
- Store discount

Schedule:

- 10 hour shift

Supplemental pay types:

- Commission pay

COVID-19 considerations:

- All customers required to wear mask
- Staff to wear masks/ shield when doing treatment
- New floor layout to maintain social distancing
- Sanitizing stations
- Checking temperatures