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Optical Assistant/trainee Optical Assistant

3 weeks ago

BurtonOnTrent, United Kingdom Specsavers Full time

Optical Assistant

**Role purpose**

To assist in the operation of the store to achieve sales targets and profitability through driving KPIs and the delivery of excellent customer service, and to be a valuable part of a successful retail team

**The role**

Principal accountabilities
- Explore customer needs thoroughly, and approach customers to offer assistance
- Understand visual perception and basic visual defects
- Understand the different types of hearing loss and the impact of it
- Analyse prescriptions accurately, and dispense single vision, multifocal and high index lenses accordingly
- Ensure spectacle collections are conducted in a professional manner ensuring fit, comfort and visual acuities are checked accurately if possible
- Book and change customer appointments on the in-store computer systems
- Operate the till effectively and accurately
- Achieve excellent Maze scores through positive customer responses
- Ensure customer needs are met at every opportunity
- Provide confident and effective frame selection and styling choices
- Provide professional collections that create a positive lasting impression
- Carry out all basic till transactions and customer paperwork correctly
- Understand and follow NHS guidelines at all times
- Effectively inform customers about all Specsavers products and offers
- Effectively deal with customer concerns and queries including in relation to multifocal lenses and hearing devices
- To accurately describe the term presbyopia and describe the different ways it can be treat-ed
- Resolve any visual problems that customers have with new glasses
- Carry out basic maintenance checks for hearing devices
- Deliver complex dispensing and advanced problem solving
- Recognise abnormal ocular conditions
- Dispense complex prescriptions including ability to demonstrate how to calculate edge thickness for a variety of frames and lenses, including plus and minus prescriptions and oblique cyls and lenticular lenses
- Actively demonstrate a number of ways to help control costs in your store
- Meet and exceed all personal and team goals
- Be an ambassador for the Specsavers brand at all times

**The individual**

**Essential skills include**
- Experience of operating in the retail sector
- A high standard of spoken and written English
- A high level of interpersonal skills with the ability to build working relationships with a wide range of people
- Effective communication skills, both written and verbal
- Strong customer service focus
- Organisation skills

**Desirable skills include**
- Knowledge of optical/audiology operations and products

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

COVID-19 considerations:
We are adhering to all guidelines set by the College of Optometrists and NHS England

Ability to commute/relocate:

- Burton-On-Trent, DE14 1JF: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 2 years (required)

Work Location: One location