Night Concierge

1 week ago


Wembley, United Kingdom Firstport Full time

Job description

We are looking for a Night Concierge in Wembley, London

Locations: Wembley, London

Shift pattern is 4 on 4 off (8pm-8am)

Main Duties:

- Communicate effectively, whether face to face, via telephone or in writing, with customers and colleagues, clearly understanding and responding to their needs
- Provide 'front of house' services at the property as required.
- Provide effective monitoring and management of residents including, behavior, maintenance, and damage.
- Provide a decisive and effective response to customer complaints and arbitrate tenant disputes to effective resolution following the core operating procedures
- Ensure compliance, security and integrity of customer data.
- Exercise initiative in providing excellent customer service, liaising effectively with Managers and other Colleagues
- Ensure the effective provision of security services to the property to ensure a secure environment for team members and customers
- Record, log and monitor any maintenance issues that may arise within the property and liaise with the facilities team to ensure their timely repair.
- Ensure the communal lounges, lift lobbies and reception areas are kept clean out of hours
- Supervise the work of emergency contractors on site
- Undertake regular building patrols to identify any maintenance requirements, Health and Safety or security risks and complete all resultant actions in accordance to the core operating procedures

Key Skills required:

- Experience of using business operating systems including Microsoft Office,
- Demonstrable experience of effective communication both orally and in writing
- Previous customer service experience
- Flexibility in working hours including weekend working

Reference ID: First34194

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£22,500.00 per hour

Schedule:

- 12 hour shift
- Night shift

**Language**:

- English (required)


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