Customer Service Advisor
2 weeks ago
**Group_1 _Automotive**
Customer Contact Advisor
Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service?
If the answer is yes to the above then we want to hear from you Our hugely successful Audi Division is looking to hire a Customer Contact Advisor..
About the position
You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product.A large part of the Customer Contact Advisor position involves:
- Supporting Group 1's Audi Division
- Maintaining a high level of finance product knowledge;
- Focusing on achieving a high retention;
- Maintain regular contact with our customers to advise them of key moments in their vehicle ownership, and introduce them to other offers that will be of interest to them.
- Accurately maintain and update the company’s customer and vehicle CRM database.
- Manage inbound and outbound calls on behalf of the dealership network.
- Always deliver service
- Maintain a high standard of current product, process, and system knowledge.
- Adopting a sales approach regarding upsell.
- Maintaining good housekeeping standards and orderly administration of your work.
About our requirements
We expect you to demonstrate some skills that will prove very beneficial in the position, including:
- Customer awareness.
- Ability to work to deadlines and targets.
- Sales Background would be advantageous
- Experience of working in a call centre would be advantageous
- Alternatively experience of working within a Dealership would be advantageous
- Strong teamwork skills.
- Confident and professional communication skills.
- Full driving license.
About us
The Group 1 Automotive network is a well-established and growing automotive group in the UK, with offices also in America and Brazil.Group 1 Automotive is the 9th largest dealer group in the UK, representing Barons Group, Beadles, and Think Ford. All dealershipsin the Group 1 Automotive network offer fantastic career opportunities, state of the art resources, training and competitive earnings packages.
Group 1 Automotive Employees also benefit from; Company Pension, Performance Bonus, Company Benefits Scheme, Long Service Holiday Reward, Enhanced Maternity Policy, Share Save Options, Your Birthday Off
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