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Client Service Coordinator

3 weeks ago

Hampshire, United Kingdom Zenon Recruitment Ltd Full time

Zenon is currently supporting our VIP aviation client to source a Client Service Coordinator, to join their Aircraft Management Team.

This is a fantastic opportunity to join a hugely well respected, and continuously growing VIP aircraft organisation.

This is a permanent position, based in Hampshire. The role will involve working a day shift pattern of 12 hours on a 4 on, 4 off rotation basis.

Main scope of the role includes
- Liaison with clients and Aircraft Account Managers
- Aircraft Operations
- Supporting other operational functions

Main responsibilities
- Communicate with both client and crew regarding schedules any potential delays
- Produce trip itineraries, and make any amendments and cancellations as required
- Complete trip set ups, including task diary management and provide handovers to Duty Operations Manager for action
- Assign crew to relevant flights, and consult the Account Manager as appropriate, particularly when there are commercial implications
- Ensure handling, fuel, crew hotels, catering permits and other services as required are organised for all flights
- Ensure crew are provided with all pre-flight documentation is provided to crew via company systems meeting operational standards and compliance
- Ensure crew briefing is provided, both from a flight operations perspective but also with consideration to security, health and safety, and risk assessments with specific attention given to operations within areas of elevated risk
- Consulting with the Operations Team and Account Managers as appropriate

Minimum requirements
- Experience in aviation operations is preferable
- Passionate about aviation and customer service
- Very strong communication skills
- The ability to multi-task and prioritise tasks effectively is essential
- Excellent levels of computer literacy

Why Choose Zenon Aviation?

Alternatively, for a confidential call with our Recruitment Consultant, Hannah Fawdry, please phone 01483 332000

Zenon Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

**Salary**: £25,000.00-£35,000.00 per year

Ability to commute/relocate:

- Hampshire: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: 4765