Client Support Administrator

2 weeks ago


Brentwood, United Kingdom RSM UK Full time

Our Dividend Watch team, part of our wider Creditor Services team offers entirely new strategic commercial insights. Unparalleled Management Information (MI) highlights business opportunities and informs future planning.

We are looking for a Client Support Administrator offering Technical Support as part of our Dividend Watch team. You will have the opportunity to advance your knowledge, develop your technical skills, and put this into practice as part of a growing team.

The role of the Client Support Administrator will involve the management of our client’s insolvency claims from notification to recovery of Dividends.
**Responsibilities**
- Identifying new insolvencies within our client’s portfolio and updating clients accordingly
- Loading new claims onto our claims management system (Qualco)
- Identifying the relevant Insolvency Practitioner (IP) and manage the claims submission process including mail merges
- Updating the status of all live claims from IP correspondence
- Working with our clients to obtain supporting documentation for claims
- Provide support to our clients throughout the claims process through responding to any client queries
- Managing the change of tenancy process
- Proactively maintaining our client facing online reports
- Identifying marketing opportunities
- Preparing the weekly client Change of Tenancy report
- Loading new cases onto the Qualco system
- Assist with Qualco housekeeping to ensure all account status are current
- Assist with the development of our online reporting suite
- Assist with the process automation project using Alteryx
- Using Analytics to identify direct payments and subsequent missed billing opportunities

**Personal Qualities**

The team will support your training to be successful in the position. We also have a number of learning programs and online modules, we provide a training suite of courses that are accessible on demand to help you develop further.

Prior insolvency knowledge is not required as full training will be given, we seek an individually who is keen to develop their knowledge in insolvency.
- Time management skills are a must
- Attention to detail when whilst processing a high volume of case updates is very important for this role
- Team working skills
- Works well under pressure
- Competent in Excel with Pivot tables and VLOOKUPs
- Any experience with Alteryx, Python or Power BI desirable, but not essential

**Flexible Working**
At RSM we work hard to create an environment where our people can make a difference - to themselves, their career, their teams, and to the success of our firm and clients. We support all our people to work flexibly, to manage their family and other responsibilitiesalongside their work commitments; we believe this is key to achieving an inspiring and fulfilling working environment.

**Diversity and Inclusion at RSM**

At RSM, inclusion and diversity are central to our values. We have an authentic focus on intentional inclusion, enabling our people to feel they can bring their whole self to work and ensuring everyone feels supported, respected and confident to make a valuablecontribution.
To find out more, please visit our Diversity and Inclusion page on our Careers Website.


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