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Outreach Support Worker

2 weeks ago

Guildford, United Kingdom The Riverside Group Full time

**Job Title**:Outreach Support Worker
**Contract Type**:Permanent
**Salary**:£25,965.41 (£27,112.48 is achieved after 18 months successful performance in the role)
**Working Hours**:Full time 37.5 hours per week
**Working Pattern**:Monday - Friday (rota of early shifts 7am-3pm and late shifts between 10am - 6pm)
**Location**:Guildford Host, Guildford

**The difference you will make as an Outreach Support Worker**

You will be responsible for the delivery of a knowledgeable, creative, and highly personalised support service to people who are rough sleeping or at risk of rough sleeping. You will work flexibly, on your own and as part of the team to support each client, negotiating solutions to access suitable housing and offering opportunities to engage with a range of other services to promote good health and wellbeing and reduce the risk of future homelessness.

**About you**

We are looking for someone with.
- An understanding of the challenges, traumas and barriers faced by people at risk of homelessness.
- An understanding diverse customers group and vulnerable individual with complex needs. Team player with a caring, empathetic, flexible approach and a resilient, can-do attitude.

**Why Riverside?**

At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits

**Diversity and Inclusion at Riverside**:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

**Role Profile**
- Provide a housing related support service to clients who are homeless and are in need of temporary accommodation.
- Attend meetings within the local partnership focussed on problem solving and information sharing.
- Feeding back relevant information to the team related to the support of our customers
- Ensuring the delivery of individual personalised support packages, reflective of different client needs, including culture and diversity issues.
- Undertake assertive outreach, visiting known sleep sites, searching for new rough sleepers in response to reports and carrying out regular early morning/late evening checks to maintain an overview of the current rough sleeping situation in Guildford.
- _This involves walking up hills, flights of stairs and occasionally rough terrain. _
- Take steps to form positive and supportive relationships with clients from first point of contact, adapting your approach as necessary to maintain good relations for the duration of their time with the service.
- Carry out assessments of need with sensitivity, asking questions to clarify understanding and listening carefully to find out what is important to your clients.
- Work with clients to agree next steps and develop a plan to support the client to find the accommodation and other help. The ability to have open and frank discussions with people and manage expectations is essential.
- Make referrals to a wide range of specialist services e.g. mental health, substance misuse, housing etc. to address the wider needs of the client and do what is needed to help clients maintain engagement. E.g. texting reminders, attending appointments, discussing concerns.
- Providing ongoing practical help, advice, information, support and encouragement to clients throughout their involvement with the service, keeping in daily contact (or as otherwise agreed) to update on progress.
- Ensure that you maintain respect and reflect individual’s wishes, needs, culture, and diversity.
- Advocate appropriately and challenge effectively to obtain the best outcomes for clients
- Adhere to professional boundaries at all times.
- Promote the clients voice to be heard, encouraging feedback and providing opportunities for meaningful involvement in the development and improvement of the service.
- Participating in local partnership meetings focussed on information sharing and problem solving.
- Communicating efficiently and effectively with your clients, colleagues and partner agencies, adhering to established processes and following through on agreed actions to meet deadlines.
- Taking responsibility for your own learning and development. Participation in reflective practice, training, workshops etc. w