Customer Service Executive

2 weeks ago


Guildford, United Kingdom Faith Recruitment Full time

Customer Service Executive
Guildford
£20,000 - 22,000
Are you passionate about customer service and enjoy delivering a great service? This great company based in Guildford are seeking a Customer Services Executive to join their team. The purpose of this position is to be responsible for new business quotationsand make sure the company is support in a great manner.

The Customer Services Executive will:

- Send out renewal notifications
- Assist with training, mentoring and support of new staff as required
- Carry out screening for customers
- Answer queries from customers regarding their quotations
- Use LiveChat to respond to enquiries online
- Work with other departments and team members when required
- Provide excellent and efficient service to our customers and outsourced organisations
- Carry out other tasks as reasonably required by the company

The ideal Customer Services Executive will:

- Have a passion for delivering excellent customer service
- Understand how to implement processes and procedures
- Have a desire to learn new skills
- Have outstanding levels of accuracy and attention to detail
- Be a confident relationship builder
- Have outstanding communication and reporting skills



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