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Customer Support

3 weeks ago

Fareham, United Kingdom wild recruitment Full time

**Customer Support**
**£20,000 - £22,000**
**Whiteley**
**Full Time**_Interviews w.c 1st August and immediate starts available
- _37.5 hours per week over 7 days - between the hours of 7:30am and 9pm _
- Benefits include free on site parking, quarterly performance bonus, health insurance, 25 days holiday, buy/sell holiday, birthday vouchers and more
- **

**Key Responsibilities**
- Create incoming incidents and service requests via phone, chat and web portal
- Create a trusting and highly positive rapport with all our customers
- Diagnose, document and resolve a wide range of incidents reported by stores, corporate users and lab staff
- Manage incidents, requests and projects through to completion with a high degree of ownership, quality and consistency
- Ensure customers are informed of progress on outstanding issues and requests
- Be actively involved in the development and improvement of Technology Customer Service Desk

**Skills and Experience**
- An interest in technology is very desirable
- Proven Customer Service skills in a fast paced environment
- Demonstrable written and verbal communications skills
- Ability to communicate in non-technical user friendly language
- Good IT knowledge is an advantage
- Patient and resilient
- Problem solving skills