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Parking Clerk

3 weeks ago

Newcastle upon Tyne, United Kingdom RCS RECRUITMENT LTD Full time

**JOB PURPOSE**:
To facilitate and operate all procedures and processes of the Notice processing and permit service.

**MAIN DUTIES**:

- The following list is typical of the level of duties which the postholder will be expected to perform. It is not necessarily exhaustive and other duties of a similar type and level may be required from time to time.
- Process Penalty Charge Notices in line with Civil Parking Enforcement procedures including detailed written and verbal responses to enquiries and formal appeals.
- Pursue vehicle owners regarding unpaid Penalty Charge Notices in accordance with authorised procedures for Civil Parking Enforcement. This includes the securing of warrants via the Traffic Enforcement Centre and engagement with Enforcement Agents, as required.
- General assessment of car parking signage and equipment to help conclude informal and formal appeals.
- Maintain all records necessary for the operation of the notice processing system, permits and other administrative systems required to provide an effective statutory process.
- Assist in financial procedures and process cash/cheque payments to support reconciliation and financial governance.
- Promote and implement the Council’s equal opportunities policies in all aspects of employment and service delivery.
- Assist in maintaining a healthy, safe and secure environment and to act in accordance with the Council’s policies and procedures.
- To report anti-social behaviour and criminal damage in compliance with our legal obligations under Section 17 of the Crime and Disorder Act.

**Person Specification**

**Part A**

**Essential**
- Work in a fast-paced environment processing large volumes of information at a high level of accuracy and maintaining confidentiality.
- Good analytical skills to assess and interpret complex information from a variety of sources.
- Effective written and verbal communications skills.
- The ability to converse at ease with members of the public during telephone queries and provide advice in clear spoken English.
- Able to prioritise workload to meet strict deadlines.
- Able to handle difficult and challenging enquiries and circumstances in a professional manner.
- Committed to high standards of customer service.
- Able to work accurately with figures.
- Able to work on own initiative and as part of a team.

**Desirable**
- The ability to accurately process or investigate payments through a variety of channels.
- Operate information technology systems, office machines and equipment as may be required to fulfil duties
- Experience of working on bespoke software systems.
- Knowledge of Local Government financial systems.
- A good working knowledge of Parking Regulations and legislation.

**Part B**

The following criteria will be further explored at the interview and testing stage:

- Ability to communicate clearly and effectively in writing and by telephone. There is no face-to-face communication with customers;
- Experience and approach in managing workload to meet a deadline;
- Experience and competence of using Microsoft Office software systems and bespoke software systems;
- Experience and approach in dealing with challenging customer queries and behaviour in a professional manner;
- Experience of working within a team-based setting;
- Ability to work across a variety of tasks.

**Job Types**: Full-time, Temporary contract
Contract length: 3 months

**Salary**: £11.88 per hour

Schedule:

- Day shift

Reference ID: 107028