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Graduate Junior Quality
3 weeks ago
Working within the technology sector, developing their own CRM software this globl client has a customer base that varies from small emerging businesses to major international groups and covers a range of industry sectors including financial services, manufacturing,IT, consulting, health, logistics, motorsport, travel, construction, telecommunications, social enterprise and not-for-profit organisations. The company work with their clients to build a solution which enhances existing processes and improves sales or customerservice performance.
Unlike resellers of the global brands, their implementation and support team can speak directly to the software developers.
**Responsible to**:Operations Director.
TRAINING: You will spend time with experts within the business, developing product and client knowledge as well as being mentored on tasks. Once you have covered an indepth indcution you will sart to carry out the following:
**Key Responsibilities**:
**Following on from the implementation of a new software project with clients, this is where the quality and support division takes over and works closely with a wide range of clients.**
Your responsibilities will include involvement in the following parts of the Quality & Support team processes:
- Work with other Quality & Support team members to progress existing issues and escalate them for further investigation where needed.
- Update and document progress on issues and resolutions using our CRM system.
- Input company help site.
- Input to product testing, including testing of new features, product improvements and bug fixes.
- To undertake other duties which fall within the scope of the role.
- To undertake training as required.
**PERSONAL SPECIFICATION**:
- Business/IT or similar degrees 2:1 +
- Placement, internship or 1 year experience in a relevant role/sector
- Familiar with the **Microsoft**technology. Previous experience of using or supporting a CRM or similar product is advantageous but full training will be provided.
- Strong communication skills, both written and verbal.
- Experience of customer-facing communication is highly desirable.
- Self-motivated, enthusiasm to learn and develop relevant skills to progress.
- Able to work effectively on own initiative and manage own time.
- Able to work well as part of a team and have a "can-do" attitude.
- Have a strong ability to problem solve and troubleshoot independently.
- Commitment to equal opportunities.
- Own car, full driving licence, willing to travel to customer sites as required.
- You should have the right to live and work in the UK without restriction
**HOURS**: Standard hours are 7 ½ plus a 1-hour lunch break within the hours of 8am until 8pm, these would be either a day start (8am) or a late morning start (11:30), the latter to provide support for our overseas customer base.
Initially, your employment would start with Standard office hours (9:00 -17:30).
Please note this role starts on 5 days a week in the office with a view to transfer to hybrid 2/3 once up to speed.
**BENEFITS**: Continuous training in the latest technologies and opportunities for future career progression within the growing international business, Pension Scheme, optional staged start times. Social gatherings, BBQs and have a company summerevent in July.
**HOLIDAY**: 23 days per annum plus bank holidays which increases to 25 days after 3 years’ service.
**INTERVIEW PROCESS**:
**First Stage**:Teams or Face to Face
**Second Stage**:Detailed interview - maybe a task + meet the team.
