Appeals and Admin Officer
4 days ago
Since 6 April 2020 West Suffolk Council has had responsibility for enforcing parking regulations both on-street and off-street which represented a major change for our Parking Services department.
We are looking for an Appeals and Admin Officer who will be responsible for the second stage of the penalty charge notice process including decisions regarding written challenges and appeals against penalty charges in accordance with current legislation. This will involve reviewing evidence from civil enforcement officers and mitigating circumstances provided by the appellant which may be used as evidence in a Traffic Penalty Tribunal.
You will need excellent communication and IT skills with proven experience of working with databases and spreadsheets. The ability to work under pressure and meet deadlines, be highly organised, with attention to detail and accuracy are all essential for this role.
In return we offer our employees:
- access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services
- flexible working options to enable work/life balance
- agile working (ability to work in the office and from home) with work being an activity we do, not a place we go
- a range of Health and Wellbeing initiatives including an employee assistance programme
- discounted membership at Abbeycroft Leisure centres
- a culture of learning inspiring staff to focus on continuous learning
- a generous pension scheme (LGPS) including life assurance (a payment of three times your annual salary)
- Essential car user allowance of £846 - £1,239 per annum (depending on engine size) - if applicable to the post
- Salary sacrifice benefits including childcare vouchers, Cycle to Work, Tusker Leased Car Scheme
- Modern office accommodation
**Why work for us?** Click here to find out more information about West Suffolk Council as an employer.
For an informal discussion about this role please contact Kira King, Appeals and Admin Team Leader on
07908 815904
, Monday to Friday 8:30am to 5:00pm.
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