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Account Manager
3 weeks ago
**Account Manager**
**£25k + quarterly bonus**
**East Grinstead**
**The Role**
This exciting commercial role provides a great entry point into the world of electronic component sourcing. The key element of the role is to responsibly and securely source electronic components and devices across global markets. In a sales lead environmentthe role encompasses managing enquiries, quotations and sales orders from our customers, supporting our external field sales team and our supplier partners, liaising with other departments such as Finance and Warehousing to ensure we always meet customer expectations.
**Overview**
**Main responsibilities**
- To source electronic components, devices and other customer requirements in a compliant, secure and cost-effective manner to meet customer requirements.
- Manage customer enquiries and requests for quotes
- Liaise with APC sales team, customers, and suppliers to collate all required information.
- Prepare and send customer quotations:
- Obtain prices from suppliers, review margin.
- Ensure all checks are carried out before the quotation is sent to the customer.
- Follow up and progress outstanding quotes.
- Log all feedback within the Company CRM system.
- Build and maintain relationships with all allocated customers and suppliers and ensure they are kept informed about the status of their quotation and order.
- Being part of the team taking incoming customer calls and either handling the enquiry or redirecting the call to the appropriate salesperson
- Respond promptly to customer queries to ensure they are properly managed through the appropriate procedures
**Sales support**
- Supplier purchase order management to place, review, and confirm orders
- Monitor proforma invoices and send to APC finance with follow up to ensure payment
- Send Customer Order Acknowledgements, including amended OA’s where necessary
- Maintain an accurate and up-to-date UK customer database
- Request customer concessions where necessary
- Respond to customer requests for updates and reschedule orders where necessary
- Expedite overdue product where necessary
- Support colleagues to achieve customer on time deliveries
**Skills, knowledge, and experience**:
**Essential skills**
- Demonstrable experience in a sourcing, buying or procurement role - applicants without this demonstrable experience will not be considered
- Sales and trading expertise with commercial acumen to manage customer opportunities from end to end
- A procedural mindset with the ability to prioritise in a fast paced customer facing environment
- Ability to work independently
**Additional Competences**
- Problem solver, inquisitive by nature and a ‘can do’ attitude
- Previous experience in a sales office or a busy administrative role
- Ability to correctly interpret and act on reports, data and information received
- Comfortable dealing with individuals across all levels within the company
- Excellent communication and interpersonal skills
- Positive and outgoing telephone manner
**Technical Skills**
- Competent with Microsoft Word, Excel, Outlook
- Expertise using a CRM system would be preferred
- Accurate data entry
- A good understanding of Quality management principals
**Next Steps**
If you like the sound of this office based role and believe you have the skills and competences required then we would love to hear from you.
