Customer Care Coordinator
6 days ago
Customer Care Coordinator - Hertfordshire - Permanent
Fawkes and Reece are assisting in searching for someone that has excellent experience within a New Homes Customer Care Coordinator role Someone with great customer service and a 'can do' attitude. Great opportunities within the company to progress and amazingbenefits to working with them.
The role entails:
- Add properties and developments to all internal and external systems along with managing associated marketing for each property
- Support new homes in creating and implementing marketing plans
- Assist with booking viewings.
- Administration associated with new homes including but not limited to: creating pitch reports, offer letters, sales memos, brochures, boards, advertising, processing invoices
- Coordinating marketing and advertising locally and with nearby offices.
- Management of the KYC and anti-money laundering processes as required by the Group, liaising with the internal on boarding and compliance teams where necessary.
- Management of the invoicing process for the team.
- Assist with invoicing and debt collection ensuring that invoices are paid in a timely manner and debt is kept to a minimum
- Liaising with potential buyers and arranging viewings/managing diaries
- Maintaining client files and the Residential client database
- Where required establish and maintain trusted relationships with our clients to facilitate and accelerate the on-boarding processes.
- Implement strategies for continuous improvement of business processes and increased efficiency
- Any other ad-hoc administrative duties as required by the team.
- Creating and implementing social media plans
So, if you feel that you are the Customer Service Coordinator that we are looking for then please send over your CV to or contact me on LinkedIn.
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