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Workshop Controller

3 weeks ago

Bristol, United Kingdom Waylands Automotive Full time

Are you ambitious, a team-player and driven to deliver a first class service to our customers?

If so, you could be just who we at Waylands Automotive are looking for

We are looking for someone enthusiastic and motivated to assist our Volvo workshop team as a Workshop Controller at our Bristol dealership. The role involves ensuring the smooth running of the workshop, scheduling work to meet the customers’ needs, and meeting workshop targets.

**Key job areas of the Workshop Controller role**:

- Ensuring aftersales processes are carried out efficiently to meet aftersales KPIs.
- Overseeing workshop loading and efficiency.
- Proactively arranging workshop bookings.
- Pricing of VHCs/additional work required and liaising with customers on this.
- Ensure all work is carried out competently, and to manufacturer standards
- Lead and work as part of a team
- Check and code our warranty work and liaise with the Warranty Administrator
- Provide training and development for team members
- Work closely with the technicians to meet the required efficiency standards.

**What we’re looking for in a Workshop Controller**:

- Previous experience in a workshop/as a technician
- Ability to work on own initiative or with minimum supervision.
- Ability to lead and work as part of a team.
- Excellent communication, administrative and organisational skills.
- Must have flexible ‘can do’ approach.
- Polite, calm and approachable personality.
- Excellent telephone manner.
- Full UK driving licence.

**What Do You Get In Return?**
- Mon-Fri 8am-5.30pm.
- generous basic (OTE £38k)
- 31 days holiday per year (including Bank Holidays)
- Benefits platform with employee support programme
- Discounted rates of vehicle parts and servicing
- Opportunities for training and career progression
- Contributory pension scheme for eligible staff
- 2x salary life insurance for all staff

**Why Waylands?**

Waylands are an independent family owned car dealer. Our company value “our people are at the heart of our success” was demonstrated recently when we won the AM Dealer Group of the Year award for the fourth year running.

Our commitment to providing the highest quality service and the confidence and pride we have in our company are the reasons for our glowing reputation which we have earned through many years of hard work.

We like to grow our own talent. We love promoting people and offer a range of development and training. We recruit talent over experience.

**Job Types**: Full-time, Permanent

**Salary**: Up to £38,000.00 per year

**Benefits**:

- Bereavement leave
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Life insurance
- Referral programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- automotive technician: 3 years (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person