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Customer Service Advisor
2 weeks ago
**About our Role**
**Base Location**: Portsmouth & Havant
**Salary**: £24,479 - £29,879 depending on experience + a range of other benefits to support your family, finances and wellbeing.
**Working Pattern**: Permanent | Office based | Full Time, 37 hours per week, 08:00 - 17:00 Monday - Friday
We are looking for Customer Service Advisors to join our busy team in Portsmouth.
**Key responsibilities will include**:
- Managing customer accounts by providing project updates.
- Attempting to resolve complaints at the first point of contact.
- Managing issues that arise for the customer and liaising with the wider business to resolve these.
**What do I need?**
To be considered for this role, we're looking for someone with a passion for customer service.
- You should be customer-focussed, putting the customer at the heart of everything you do. You'll be the voice of the customer in this role, so it's important you can champion what they need.
- You should enjoy problem-solving and be able to absorb a lot of information.
- There are some technical aspects of this role that our amazing team will support and train you in, so it's important that you have a thirst for knowledge and enjoy learning new things.
- Previous experience in customer service is essential for this role but other than that, we're simply looking for people who have a desire to learn something new, love to talk with customers and be part of an exciting and growing part of our business.
**About our Business**
SSEN Distribution powers 3.8 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 3,500 people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital to achieving net zero. By enabling a smarter, more resilient electricity network we're ensuring our local communities continue to receive the power they need, both now and in the future. We are consistently investing and innovating to improve network resilience and future-proof power supplies for life's changing demands, from rolling out large scale EV charging schemes to supporting small community generation projects.
**What's in it for you?**
An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
**Next Steps**
Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.
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