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Service Coordinator Uk After Sales Service Direct
3 weeks ago
Essential responsibilities:
Implements best practices for service project coordination including, but not limited to, schedule management, customer (internal and external) liaison, quotations, order entry.
- Assisting with the effective scheduling of Service labour and resources to meet customer requirements.
- Assisting with preparation of Health & Safety Risk Assessments and procedural reviews to ensure and maintain best practices
- Provide first line support for both internal and external customers.
- Under the guidance of service supervisors creates purchase order requisitions and monitors buyouts material. Follows up with purchasing to assist in tracking major buyout material and shortages.
- Assists Service Supervisors retrieving proper supporting documentation for invoicing purposes.
- Assists in developing, preparing, analysing the budget.
- Coordinates the preparation of external and internal reports through collecting, analysing and summarizing information from departments.
- Assists in producing, maintaining and monitoring project schedules.
- Assists in compiling project costs and schedule status reports.
- Assists management in tracking and monitoring KPIs.
- Assists with record keeping and project document maintenance.
- Plans and coordinates project scheduling, budgeting, and administrative tasks.
- Assists with coordination, documentation development, monitoring of project logistics, liaison and project updates between internal and external customers and shipments.
Qualifications:
Certified management qualification (e.g. ILM, NEBSM), or be willing to undertake vocational qualification in team leader/management/ leadership skills.
- Administration or Engineering is preferred.
- Requires strong communication skills to effectively interface and coordinate activities with company executives, department leaders, colleagues and customers.
- Knowledge of project planning, fiscal planning, and contract management preferred.
- Able to manage multiple priorities and projects.
- Strong organizational and time management skills.
- Excellent written and oral communication skills.
- Demonstrated working knowledge of MS Office.
- Educated to a minimum of ONC in Electrical engineering or equivalent.
- Experience with Adobe Pro, Primavera, Microsoft Projects, and Oracle Preferred.
In our 70+ year history, Powell has always known that our employees are at the heart of our success. Without question, we have the most talented people in every part of our organisation.
As a manufacturer, we recruit experienced, knowledgeable and capable individuals to ensure our product is engineered, fabricated and assembled to customer specification.
Powered by Innovation - Powells culture has and will always be founded in our "can do" attitude. If we can imagine it, we can do it.
The Job Description is a broad statement of the purpose, scope and responsibilities essential to performing within the role to a required standard. The defined role and responsibilities will change with technology, working practices and redefining of roles; with this in mind, the process will be reviewed as changes demand. The format does not require every single task to be recorded, instead the Job Description is generic in nature permitting flexibility but describing the boundaries of responsibility and accountability. Powell is committed towards equality in employment.
