Security Officer

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

**Sainsbury's Elite Security officer**

**Pay rate - £11:94**

**Region - C01 - Stoke on Trent**

**Job Overview**
- Permanent 27 hours per week contract working in the retail security additional hours available in other local stores
- Various shift times/days - 3 days out of 7 days a week
- 17 days paid holiday a year
- Paid rest breaks
- Comprehensive training and development programme (apprenticeships available)
- Uniform is supplied
- SIA licence funding scheme
- Access to Mitie's outstanding employee benefits including financial services, retail discounts and online GP service

**Job objectives and responsibilities**
- Work to the Assignment Instructions ensuring that all activities are accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures
- Set and maintain the highest personal and professional standards as an employee of MITIE Total Security Management and adopt a total quality approach to every aspect of your work, colleagues and clients
- To create a safe environment, free from crime and the fear of crime for public and members of staff
- Engage with members and the public at all times complete with a welcoming presence
- Support the public and visitors with their queries in a friendly and polite manner by demonstrating excellent customer service
- Provide a visible security contact for all
- To detect crime through effective use of behaviour and observational techniques
- To obtain an understanding of high risk areas and associated merchandise
- To maintain a safe and secure environment for customers and employees by patrolling and monitoring premises and personnel with in a designated area of the store
- To ensure the MITIE /Sainsburys core values and principles are upheld at all times.

**Main duties**

To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:

- To protect customers and colleagues from physical and verbal abuse
- To ensure the work place is a customer friendly and safe environment
- To provide a reassuring and professional security presence.
- To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
- To proactively deter and prevent anti-social behaviour, theft and criminal activity
- Liaising with the store management, Police and other external agencies when required
- Completing reports by recording observations, information, occurrences and surveillance activities.
- Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
- To deter till snatches, trolley pushouts and other bulk thefts
- To patrol the store and other areas and to undertake checks as required
- Utilisation of store CCTV system to gather evidence relating to incidents
- Proactively coaching instore colleagues to ensure a sound knowledge and understanding of the store risk profile
- Adhering to the established ASCONE policy and procedure in order to detect and deter shop thieves
- To be clean, tidy and properly dressed wearing full uniform, including an identity badge, which must be valid
- Attend ‘court hearings' and demonstrate professionalism when relaying evidence, ensuring the reputation of both MITIE and Sainsburys are safeguarded.
- Ensures that reporting is accurate and meets agreed timelines
- Adopting an intuitive approach to store layout taking into consideration store demographic/associated risks.
- Ensure effective communication to officers and colleagues that create an integrated and coordinated approach to crime prevention and detection
- Be mindful at all times of the legal requirements associated with powers of arrest, detain and welfare responsibilities to ensure the personal safety of all MITIE/Sainsburys personnel and members of the public
- At all times adhere to the Sainsbury's search policy and procedures
- Supporting colleagues by sharing best practice
- Correct use and dissemination of crime related information/intelligence in accordance with data protection procedures and legslation.
- Accurate and integrity driven reporting of all criminal activity via the use of SMART technology
- To understand and always implement the activities contained within the ‘Ways of Working'
- Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with com