Parts Advisor

1 week ago

Guildford, United Kingdom Sandown Mercedes-Benz of Guildford Full time

**Parts Advisor -** **Mercedes-Benz of Guildford**

An opportunity has arisen to join us as a Parts Advisor in Guildford. The main purpose of the Parts Advisor role is to receive all parts orders and ensure that they are accurately interpreted and promptly picked and despatched for retail, trade and internal / workshop customers.

**Main Duties**:

- Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering.
- Locate unavailable items from other dealerships and arrange for delivery or pass order to stock control for orders to be raised.
- Ensuring that all orders taken are fully completed, invoiced and despatched as scheduled and that the customer is kept fully informed of progress or of any problems.
- Developing and maintaining professional relationships with all customers to gain new and repeat business.
- Make sure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the Parts Supervisor.
- Ensure that all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to.
- Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is delivered to all contacts at all times

**Key Skills/Attributes Required.**
- Experience of working in a Main Dealer Parts environment.
- Experience using Kerridge

Applicants will be expected to be immaculately attired as is befitting the Mercedes brand.

**Working Hours**:
Monday - Friday: 08.00 - 17.30 with 30 minute unpaid break

1 in 4 Saturdays: 07:00 - 13:00 on a rota basis

Total Hours: 46.5 per week

**Salary**: Up to £31,620.50 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Guildford: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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