Customer Account Manager

4 days ago

Peterborough, Peterborough, United Kingdom DHL Germany Full time

Position: Customer Account ManagerLocation: Peterborough (PE26XE)
Grade: RCS. M
Shift Pattern: Monday-Friday. Day time hours
Contract Type: Permanent (Full-Time)

DHL, an award-winning leading supply chain business is seeking a motivated junior Customer Account Manager to enhance our client relationships and drive business growth within DHL's Finished Vehicle Solutions sector.

WHAT DOES THE ROLE ENTAIL?

As part of your normal duties, whilst maintaining excellent health and safety practices, you will:

  1. Act as the main point of escalation dealing with service issues and problem solving, communicating at all times with the different brands within the Account Managers remit.
  2. Responsible for training and developing a team of customer executives and administrators.
  3. Work with key stakeholders such as operations to ensure the high levels of customer service are delivered throughout the booking process.
  4. Account reviews with the brands on a monthly and quarterly basis identifying service level improvements.
  5. Oversee all processes required to deliver the service and ensure processes and WI are maintained.
  6. Co-ordinate operational meetings to discuss departmental priorities and work together to deliver objectives.
  7. Track month-by-month budget expenditure (PO's and invoices) in area of responsibility.
  8. Monitor performance of people, equipment and processes and highlight to management areas for improvement.

WHAT DO WE NEED FROM YOU?

We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:

  1. Previous experience within a Account Manager or similar role is essential.
  2. Proven track record in a customer focused environment.
  3. Strong communicator at various levels with the ability to assess individual customer needs.
  4. Automotive Industry experience or exposure would be ideal.
  5. Ability to raise PO's and review invoices, ensuring information is correct.
  6. Excellent presentation skill - Ability to review and extract data to share with stakeholders.
  7. IT literate (Microsoft packages) and able to adopt to new technologies.

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

  1. Free on-site parking.
  2. Free confidential 24/7 GP service.
  3. Hundreds of discounts (including retail, childcare + gym).
  4. Affordable loans & enhanced pension scheme.
  5. 24/7 employee support service for you (+ family) with access to free counselling and much more.

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging.

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

#UKIDSCDS


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