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Senior Service Engineer

1 week ago

Sheffield, Sheffield, United Kingdom Kennedy Fox Associates Full time
Global Executive Search Specialist Focused on Senior Leadership & C-Suite Mandates

Senior Service Engineer (Thermal Management/Liquid Cooling)

Due to further growth and expansion, an opportunity has become available for a Senior Service Engineer for our clients, a global electro-technology company. Tasked to build, develop and lead their Thermal Management/Liquid Cooling service team at their Rotherham site, and travel to customer sites to carry out commissioned work, troubleshoot and maintenance work on electrical, refrigeration and thermal management technology.

Position Overview:

  • Carrying out commissioning, troubleshooting and maintenance on thermal management/refrigeration products at the customer's site.
  • Create and supervise a service workshop at the Rotherham location, carrying out repairs and optimising operational processes.
  • Liaise with the EMEA service team.
  • Cross-departmental cooperation in clarifying customer complaints and competent, service-oriented communication with our customers and internal interfaces.
  • Document/track and manage work internal IT systems.
  • Coordinate, develop and lead the team.

What you bring with you:

  • Completed vocational training in the field of electrical engineering, mechatronics or refrigeration technology.
  • Several years of experience in service for advice-intensive industrial products and good IT knowledge in MS Office is desirable.
  • Enjoy dealing with people, confident and service-oriented demeanour with our customers.
  • You have manual skills and a high level of quality and safety awareness.

Experience required:

  • Proven experience as an industrial refrigeration/thermal management Service Engineer.
  • Relevant technical qualifications in Refrigeration/Thermal Management or Air Conditioning: NVQ level 2 or equivalent and F-Gas Certificate.
  • Strong knowledge of Refrigeration/thermal systems, controls, and components.
  • Excellent troubleshooting and problem-solving skills.
  • Experience of electrical fault finding. Electrical Certificate: 18th Edition would be a distinct advantage.
  • Ability to work both independently, or as part of a team.
  • Strong customer service and communication skills.
  • A full UK driving license (clean preferred).
  • Willingness to travel as required, both in UK and Europe.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Customer Service

Industries

HVAC and Refrigeration Equipment Manufacturing and Appliances, Electrical, and Electronics Manufacturing

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