IT Service Desk Analyst

1 week ago


St Albans, Hertfordshire, United Kingdom TN United Kingdom Full time

Newstaff Employment Services is recruiting for an IT Service Desk Analyst on a 3 Month Fixed-Term Contract, on behalf of our client based in St Albans, Herts.

Minimum Requirements:

  • A full UK driving license is essential
  • Must have at least 3 years experience in a similar role
  • GCSE level education
  • Car owner

You will be required to provide onsite and direct support to users in the other offices which are based in Milton Keynes, Rickmansworth and London.

Main Duties:

  • Be the first point of contact for users, logging and responding to incidents using the ITSM platform.
  • Providing excellent customer service to colleagues and users.
  • Complete relevant and skilled investigations before escalating to the 2nd line team.
  • Onboarding new starters, including conducting inductions and providing them with basic IT training.
  • To liaise with 3rd party suppliers and vendors.

Experience Required:

  • Knowledge of Microsoft client operating systems and applications.
  • Azure Active Directory administration (users and computers)
  • Strong hardware diagnostics and fault-finding experience
  • Basic Citrix Virtual Desktop administration
  • Knowledge of Office including Teams, OneDrive, and SharePoint online
  • Basic understanding of LAN and WAN network topologies
  • Basic understanding of Microsoft SQL Server
  • FreshService or other ITSM Tool
  • Knowledge of Computer Hardware and Peripherals
  • Understanding of mobile devices (iPhones and Android)
  • Detailed ticket logging abilities

Monday to Friday, 37.5 hours per week.

Interested? Please call Anne Marie or email your CV to us.

#J-18808-Ljbffr

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