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Customer Service Specialist

1 week ago


Reading, Reading, United Kingdom Synergix Logistics Solutions Ltd Full time

We are seeking a dedicated and enthusiastic Customer Service Specialist to join our friendly team. You will be a key point of contact for our customers, providing exceptional service and support, ensuring a professional and positive customer experience.

Responsibilities

  1. Responding promptly to customer phone and email enquiries.
  2. Using and updating information on our IT portals.
  3. Acknowledging and resolving customer issues efficiently.
  4. Have a full understanding of our services so that you can answer customer queries.
  5. Processing orders, forms, applications and requests.
  6. Keeping records of customer interactions and transactions.
  7. Communicating and coordinating with colleagues.
  8. Providing feedback on the efficiency of the customer service process.
  9. Proactively ensuring customer satisfaction.

Experience & Skills

  1. Proven background in a similar role is preferred, but not essential.
  2. Strong English verbal & written communication skills.
  3. At ease using bespoke IT systems and Microsoft Office.
  4. A positive attitude with a willingness to learn and adapt in a fast-paced environment.

If you can deliver outstanding customer service, we look forward to meeting with you

Full-time, Monday to Friday 8am to 5pm (40 hours per week).

Up To £27,000 per year, depending on experience.

Company pension.

Free on-site parking.

Location - Reading Head Office - RG6 1AZ

Start Date - April 2025, depending on candidate notice period.

Seniority level

Entry level

Employment type

Full-time

Industries

Transportation, Logistics, Supply Chain and Storage

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