Geospatial Technical Support

Are you a graduate or experienced surveyor or engineer looking to develop your career in geospatial technology? Do you enjoy solving technical problems and helping others?

We're looking for someone to join our Geospatial Technical Support team in Liverpool.

At KOREC, we work with some of the industry's leading geospatial technologies, helping customers across the UK and Ireland get the most out of their equipment and software.

In this role, you'll provide technical support to customers using Trimble surveying products, troubleshoot hardware and software issues, and help develop useful training and support materials.

Whether you have hands-on surveying experience or a relevant technical qualification, this is a great opportunity to build your skills and develop your career with KOREC.

Key Responsibilities

• Provide technical support to customers, responding to queries and resolving issues efficiently.
• Diagnose and troubleshoot hardware and software issues relating to Trimble surveying equipment and solutions.
• Maintain accurate records of customer queries and resolutions using HappyFox.
• Keep customer information up to date within our Pipedrive CRM system.
• Work closely with colleagues across different departments to resolve technical issues and deliver excellent customer service.
• Create and contribute to user guides, training documents and instructional videos.
• Share technical knowledge and resources through the KOREC Knowledge Base.
• Keep up to date with new products, technologies and industry developments through ongoing training.
• Support customer training and provide guidance on the effective use of surveying equipment and software.
• Assist with the preparation of training materials and technical documentation.
• Follow company procedures and health and safety guidelines.

About You

We're looking for someone who enjoys problem-solving, has an interest in technology and takes pride in providing excellent customer support.

Ideally, you'll have:

• A qualification or practical experience in site engineering, topographic surveying, GIS or a related discipline.
• Strong technical aptitude and a logical approach to troubleshooting.
• Good communication skills, with the ability to explain technical information clearly.
• A customer-focused attitude and a willingness to help others.
• Good organisational skills and attention to detail.
• Confidence using technology and learning new systems.
• The ability to work independently and as part of a team.
• Previous experience with Trimble products or working in technical support would be an advantage but isn't essential.

Why Join KOREC?

We're proud to hold Gold accreditations for both Investors in People and Investors in Wellbeing, reflecting our commitment to employee development, wellbeing and creating a positive working environment.

As part of our team, you'll have access to:

• 23 days' annual leave plus bank holidays, with service-related increases up to 30 days
• Tailored induction and ongoing training and development
• Company pension scheme
• Simply health healthcare plan and life insurance
• Perk box employee benefits
• Corporate gym discounts and Cycle to Work scheme
• Technology Purchase Scheme and Virgin Media discounts
• Employee Assistance Programme and mental wellbeing resources

About KOREC

At KOREC, we're committed to creating an inclusive workplace where everyone is treated fairly and with respect.

Interested?

If you're passionate about technology, enjoy solving problems and want to develop your career in the geospatial industry, we'd love to hear from you.

At the KOREC Group (comprising of KOREC, BuildingPoint & K-MATIC), we firmly believe in fostering strong and positive relationships with both our valued customers and dedicated staff. As a leading expert in providing a diverse range of solutions for the Construction, Survey, and GIS markets, we proudly stand as one of Trimble's largest distributors on a global scale.

If you're seeking a position that aligns with your skills and ambitions, we encourage you to explore the job