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Head of Delegated Authority

1 week ago

London, Greater London, United Kingdom Rokstone Group Full time

Rokstone, part of the Aventum Group, is an established international underwriting MGA and approved Lloyd's of London coverholder, where we also hold a Lloyd's Box. With innovation at our core, we go beyond the ordinary to offer brokers specialised (re)insurance solutions. Within Rokstone, we house specialist MGAs such as Novus, iSure and iFarm, each contributing to our commitment to redefining industry standards.

Our people are at the heart of Aventum. Our employees collaborate in dynamic, service-focused teams. Together, we strive daily to achieve our goals and objectives, with a shared dedication to revolutionising the insurance industry.

The Company offers a competitive benefits package via a flexible benefits platform. In addition to core benefits, employees can tailor their benefits according to their individual needs.

Employee development is key to the ongoing development of Aventum. We invest in our people, empowering them to grow their careers and advance within the Group. Our dynamic culture is rooted in our people's continuous desire to learn and challenge themselves.

Role Summary

The Head of Delegated Authority (DA) oversees and manages all inward and outward delegated authority agreements across Rokstone Group. This includes the end-to-end management of new and renewal binders, ensuring contract certainty, robust governance, and compliance with regulatory and internal policies.

The role will also drive operational excellence, ensuring the development of a standard operating model for DA within Rokstone, encompassing minimum operating requirements, contract certainty, onboarding processes, change management, and effective team leadership (team of three).

This is critical in strengthening underwriting control frameworks while supporting Rokstone's growth strategy through efficient and scalable DA operations.

Responsibilities:

  1. Delegated Authority Oversight & Governance
    • Lead the end-to-end lifecycle management of inward and outward DA agreements, ensuring timely execution and renewals.
    • Develop and implement a Rokstone-wide DA operating model, including contract certainty, governance controls, and minimum operating requirements.
    • Ensure all delegated underwriting arrangements comply with internal controls, regulatory requirements (Lloyd's, FCA, PRA), and market best practices.
    • Act as the primary point of contact for brokers, carriers, and internal stakeholders on DA-related matters.
    • Oversee due diligence, approval, and onboarding processes for new agreements and TPAs.
  2. Operational & Process Management
    • Standardize and implement robust operating procedures across Rokstone for DA oversight and management.
    • Drive efficiencies and automation in DA workflows, leveraging technology and data analytics to enhance reporting and performance monitoring.
    • Ensure contract issuance, endorsements, Letter of Authority and Underwriting Appetite/Underwriting Guides are handled effectively and align with compliance and financial reporting requirements.
    • Work with Compliance, Finance, and Underwriting teams to embed risk controls and change management frameworks.
    • Manage key relationships with brokers, coverholders, capacity providers, and regulators.
    • Represent Rokstone in DA market forums, industry working groups, and regulatory discussions.
    • Regularly update senior leadership on DA performance, risk exposure, and operational improvements.
    • Lead and develop a team of three, ensuring clear objectives, structured training, and ongoing professional development.
    • Foster a collaborative and high-performance culture, driving accountability and excellence in DA management.

Role Requirements

  • Knowledge of MS applications and the ability to use MS Excel to an intermediate/advanced level.
  • The ability to complete work to a high standard whilst maintaining SLA's.
  • High level of attention to detail with the ability to work through high levels of data whilst remaining focused.
  • Professional approach with the capability to seamlessly interact with internal and external stakeholders.
  • Flexibility with the ability to adapt to business requirements and change approach if required to find creative solutions when issues occur.

Management Duties

We are an equal opportunity employer, and we are proud to share that 93% of our employees say they can be themselves at work. We aim to hire our industry's finest people because the best people drive the best outcomes. We will forever challenge the status quo because we know there are always ways to improve things. Because together, we're limitless.

We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so we work in a hybrid model. Please let us know if you require any reasonable adjustments during recruitment.

FCA Conduct Rules

Under the Senior Managers and Certification Regime the FCA and Aventum expects that:

  • You must act with integrity.
  • You must act with due skill, care and diligence.
  • You must be open and cooperative with the FCA, the PRA and other regulators.
  • You must pay due regard to the interests of customers and treat them fairly.
  • You must observe proper standards of market conduct.
  • You must act to deliver good outcomes for retail customers.
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