Associate Claims Specialist

Associate Claims Specialist

Hamilton, Bermuda

“Our Bermuda Insurance Claims Team is a valued partner of AXA XL and its clients. We support key stakeholders by collaborating throughout the platform and creating space for effective colleague engagement. Our success is attributed to a team of individuals who embrace authenticity, inclusivity, and diversity of thought.”

As an Associate Claims Specialist, you will support critical claims operations, primarily administrative processes and related tasks, and provide technical assistance to the Claims Team in managing claims files.

What you’ll be DOING

What will your essential responsibilities include?

• Support Claims Specialists and Claims Managers in maintaining accurate and up-to-date documentation on claim files, ensuring compliance with the Claims Handling Principles and other protocols.
• Managing a portfolio of low severity monitoring files to establish future claim management strategies, including updates and diary management.
• Support Claims staff in drafting reports and correspondence.
• Process and distribute mail.
• Assist with IT-related issues from Claim Specialists and Claims Managers.
• Coordinate audit activities.
• Generate data and analytics reports, including claims trends, metrics, and customized reports.
• Create and manage spreadsheets for data presentations and analysis.
• Work closely with our ESS team with regards to claims queries and provide assistance with training of staff, where necessary.
• Collaborate with internal and external stakeholders to achieve optimal outcomes for the client and AXA XL. This includes communication with internal colleagues (e.g., underwriting, actuarial, ceded reinsurance, finance, legal, and other business partners) and key external stakeholders (e.g., clients, brokers, reinsurers, etc.).
• Adhoc operational support.

You will report directly to VP, Head of Professional Lines Claims and Strategic Claims Operations, Bermuda.

What you will BRING

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Experience within the insurance industry providing administrative support with at least 1-2 years claims experience preferred.
• Interpersonal skills and ability to work in a team environment.
• Outstanding organizational skills with the ability to meet time sensitive deadlines.
• Effective verbal and written communication skills, with internal and external stakeholders.
• Demonstrated ability to consistently deliver high-quality customer service to both internal and external stakeholders.
• A commitment to ongoing professional development, such as pursuing qualifications in AIC, CPCU, RPLU, etc.
• Skilled in Microsoft Office (Word, Excel, PowerPoint) with the ability to learn new systems.
• Desired Skills and Abilities:
• Robust data and analytics skills will be an asset. Proficiency in advanced Microsoft suite products desirable.

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business – property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our busine