Senior Technical Support Engineer

1 day ago

Cambridge, Cambridgeshire, United Kingdom HP Full time

Senior Technical Support Engineer

This is a fantastic opportunity for a senior level customer-facing Technical Support Engineer to join our team in Cambridge. You'll be helping make our customers successful by providing high-quality, efficient support for our virtualization-based security solutions and cloud customers. The Senior Technical Support Engineer interacts with our customers and takes ownership of technical issues through to resolution, using a variety of tools, resources, and expertise.

Our ideal candidate will have a passion for customer satisfaction and excellent technical and time management skills. You'll work well within a team but will be able to work through hard problems independently and have a self-motivated enthusiasm for continuous learning.

What you'll be doing as a Senior Technical Support Engineer:

  • Fulfil incoming incidents, requests, and escalations, assisting customers and stakeholders in a courteous and professional manner
  • Perform technical problem diagnosis and resolution
  • Schedule, manage and deploy configuration changes/endpoint updates to our customer cloud environments
  • Schedule, manage and health-check customer cloud environments
  • Provision and deprovision customer cloud environments
  • Assess, analyse and make technical recommendations to improve customer supported cloud platforms
  • Through effective communication, ensure customers are well informed
  • Where appropriate, perform customer follow-ups to gather further information to drive issues through to resolution
  • Follow support and business processes accurately with attention to detail. Proactively look for opportunities to improve the efficiency and quality of our services
  • Responsibility for customer-facing support of pre-sales prospects, customers and partners.
  • Serving as a HP subject matter expert, educating customers on best practices.
  • Communicating with customers and stakeholders via e-mail, ticket systems and remote conference calls.

Requirements for the Senior Technical Support Engineer:

  • Exceptional customer service skills, particularly the ability to empathise and follow through tasks to ensure customer satisfaction
  • Excellent organisation to ensure that many concurrent incidents are all being taken care of in a timely manner
  • Direct work experience in a similar environment (ideally supporting external clients)
  • Experience with managing and supporting customers in a cloud environment or SaaS style service
  • Prior experience troubleshooting and maintaining Windows Operating environments
  • Knowledge of enterprise endpoint deployment tools
  • Solid understanding of networks and networking protocols
  • Solid understanding of virtualization products and concepts

A great Senior Technical Support Engineer will have:

  • Bachelor's degree in Computer Science/Engineering or related technical degree or equivalent
  • Experience deploying, configuring and/or supporting endpoint security products

The important criteria for joining our Technical Support team are:

  • Good analytical skills, demonstrating the ability to break down complex problems and a desire to get to the bottom of things.
  • Rich technical skills and passionate about new technology and the tech industry.
  • Detail-oriented, diligent and with the ability to multi-task and follow through on multiple cases.
  • Confidence to operate in a customer facing role, with excellent communication skills.
  • Ability to work with minimal direction, pick up new concepts and technologies quickly are highly desirable.

If you are convinced that you are a perfect match then apply now and join our HP family

#J-18808-Ljbffr

  • Senior Technical Support Engineer

    6 days ago

    Cambridge, Cambridgeshire, United Kingdom HP Full time

    Senior Technical Support EngineerThis is a fantastic opportunity for a senior level customer-facing Technical Support Engineer to join our team in Cambridge. You'll be helping make our customers successful by providing high-quality, efficient support for our virtualization-based security solutions and cloud customers. The Senior Technical Support Engineer...

  • Senior DSP Engineer

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Technical Futures Ltd Full time

    Senior DSP Engineer – Communications / SDR Design – Essex / Cambridge bordersNew Contract wins have opened up an exciting opportunity for a Senior DSP Engineer well versed in SDR design and DSP Algorithms to deliver cutting edge technology solutions for a leader in telematics.A well-qualified Senior DSP and Communications Engineer with proven commercial...

  • Senior DSP Engineer

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Technical Futures Ltd Full time

    Senior DSP Engineer – Communications / SDR Design – Essex / Cambridge bordersNew Contract wins have opened up an exciting opportunity for a Senior DSP Engineer well versed in SDR design and DSP Algorithms to deliver cutting edge technology solutions for a leader in telematics.A well-qualified Senior DSP and Communications Engineer with proven commercial...

  • Senior DSP Engineer

    7 days ago

    Cambridge, Cambridgeshire, United Kingdom Technical Futures Ltd Full time

    Senior DSP & Communications Engineer – Essex / Cambridge borders. Exciting opportunity for a Senior Communications Engineer well versed in SDR design and DSP Algorithms to deliver cutting edge technology solutions for a leader in telematics.A well-qualified Senior DSP and Communications Engineer with proven commercial experience in both analogue and DSP...

  • Customer Technical Support Engineer

    7 days ago

    Cambridge, Cambridgeshire, United Kingdom IC Resources Full time

    Senior Customer Support Engineer - RF – EMEAAn exciting opportunity for a Customer Support Engineer/Field Application Engineer to join an exciting and growing RF start-up in the UK. This exciting company is developing RF Front-End architectures used in mobile phones, IoT devices and wearables.Suitable candidates will have a solid RF background and proven...

  • Senior DSP Engineer

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Technical Futures Ltd Full time

    Senior DSP & Communications Engineer – SDR Design – Essex / Cambridge borders. Exciting opportunity for a Senior Communications Engineer well versed in SDR design and DSP Algorithms to deliver cutting edge technology solutions for a leader in telematics.A well-qualified Senior DSP and Communications Engineer with proven commercial experience in both...

  • Senior DSP Engineer

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Technical Futures Ltd Full time

    Senior DSP & Communications Engineer – SDR Design – Essex / Cambridge borders. Exciting opportunity for a Senior Communications Engineer well versed in SDR design and DSP Algorithms to deliver cutting edge technology solutions for a leader in telematics.A well-qualified Senior DSP and Communications Engineer with proven commercial experience in both...

  • Senior Software Engineer

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom Rise Technical Full time

    Senior Software Engineer (medical devices) Cambridge - Hybrid working (1 day a week on site) £60,000 to £65,000 + bonus + flexible working + great offices + personal development budget + wellness budget + private pension + 33 days holiday + buy/sell up to 5 days annual leave Excellent opportunity for a full stack software engineer to join a leading AI...

  • Technical Support Engineer

    4 days ago

    Cambridge, Cambridgeshire, United Kingdom Adria Solutions Full time

    Technical Support EngineerCambridge Our client is seeking a skilled Technical Support Expert to join their team. This role is based in Cambridge with regular travel to their headquarters in Oxford, as well as national and international travel to support customers.Key ResponsibilitiesBuild, test, debug, and document production-level systems and...

  • Senior IT Support Engineer

    2 days ago

    Cambridge, Cambridgeshire, United Kingdom MFK Recruitment Full time

    Senior IT Support Engineer – CambridgeWe have an exciting opportunity for a Senior IT Support Engineer to join our well-established client in Cambridge.MFK Recruitment has successfully recruited 42 IT Professionals for this well-established company in the past five years, with 31 still working for the company.This is an extremely ambitious company, eager...