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Hotel Manager

2 weeks ago

London, Greater London, United Kingdom Auberge Resorts Full time

Company Description

An exclusive sanctuary where the timeless elegance of London's storied past meets the vibrant pulse of modern British life, Cambridge House anchors an esteemed list of European Auberge Resorts properties, including Florence's Collegio alla Querce, The Woodward in Geneva, Santorini's Grace Hotel and the charming French countryside, Domaine des Etangs.

Developed by the Ruben brothers, this elegant project is nestled between the tranquil expanse of Green Park and the lively allure of Shepherd Market. Our uniquely Mayfair hotel, complemented by a private members' club, offers a harmonious blend of retreat and gathering space, all offering buzzy food and beverage and stunning design led by Europe's leading architecture and interior design voices. This majestic Georgian mansion and Grade 1-listed Palladian-style townhouse are being thoughtfully transformed into a 102-room hotel, preserving its rich heritage while presenting London's most desirable new restaurants, bars, spa, and private members club that are perfectly attuned to the pulse and style of modern London life.

Job Description

The Hotel Manager of Cambridge House will be responsible for leading the property operations to become a one-of-a-kind iconic property that speaks to a more modern, discerning London. Cambridge House is where refined, relevant classicism meets irreverent cheekiness with grace in an exquisite residential setting. They will develop a local culture that attracts and retains top-tier talent and connects to the community and private club members.

The ideal candidate is a seasoned Hotel Manager or Division Head in London reporting directly to the General Manager.

Responsibilities

  • Recruitment and Culture Leader: Develop the recruitment strategy to become the employer of choice in London. Build a rich culture of trust, pride, and joy that results in high employee advocacy and engagement.

  • Service Excellence: Execute service with precision at all times, building on The Foundation of our Service Excellence Road Map.

  • Training and Development: Foster a culture of training, continuous improvement, problem-solving, and trend analysis to ensure product and service dominance at all levels.

  • Strategic: Support and execute the strategy and business plan for Cambridge House to deliver on our mission of being a unique destination with deeply alluring personalities that appeal to the community, members, and resident guests.

  • Story-Telling: Position Cambridge House as the best in London through experiences, programming, and partnerships. Execute well-designed and creatively curated guest experiences unique to the property.

  • Operational Excellence and Quality: Oversee the guest experience from Pre-Arrival to Post-Departure, ensuring the highest levels of personal and customized service.

  • Financial: Ensure financial targets are met, including the build of the Operating Budget and accurate monthly forecasting for financial planning.

  • Analytical Skills: Read and interpret financial statements, create ROI models, budgets, and forecasts, and make necessary adjustments to meet financial targets.

  • Preventive Maintenance: Lead daily and weekly walkthroughs of all areas to ensure the property is well cared for and immaculate at all times.

  • Communication Skills: Communicate effectively both verbally and in writing with all stakeholders.

  • Problem Solving Skills: Employ a pragmatic, problem-solving approach when dealing with challenges.

  • Attention to Detail: Maintain a passionate focus on accuracy and detail in keeping with property positioning.

Qualifications

  • 5+ years of work experience as a Hotel Manager or Division Head in the W1 London hotel set.

  • The ideal candidate has opened a hotel in a senior leadership role and has built teams to successfully launch in an urban market for a global luxury brand.

  • Bachelor's Degree or equivalent, ideally in Hotel Management, Business, Finance, or a combination of these.

  • Ability to live and work in the United Kingdom without sponsorship.

Personal Skills

  • Strong aptitude in financial management, financial reports, and analysis.

  • Demonstrated track record of strong attention to detail and good communication skills.

  • Multilingual.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative spas, and gracious yet unobtrusive service.

Our mission is to be the most inspiring collection of one-of-a-kind luxury properties and experiences in the world. We are best-loved because we are intimate, stylish, soulful, and deeply personal.

For more information: aubergeresorts.com. Connect with Auberge Resorts Collection on Instagram, TikTok, Facebook, Threads, and LinkedIn @AubergeResorts and #AlwaysAuberge

Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

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