Field Service/2nd Line Engineer

5 days ago

Bristol, Bristol, United Kingdom Seetec Business Technology Centre Full time
Job Role:

We're currently recruiting an IT Field Service/2nd Line Engineer to provide exceptional on-site technical support across South West England, ensuring 2nd line helpdesk calls are responded to efficiently.

You'll be tasked with maintaining and ensuring the smooth operation of IT infrastructure at customer sites, swiftly resolving technical problems to minimise any negative impact on operations. You'll work independently and effectively, delivering comprehensive reports on completed tasks while upholding exceptional standards of customer service.

Our ideal candidate will have strong technical skills, with experience of working with software, hardware, networking and systems administration. Your excellent customer service skills, problem solving expertise and ability to prioritise workloads will ensure that customer needs are responded to in a timely manner.

In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £31,190 p.a. with these great benefits:

25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
2 Volunteer Days
Pension - 5% Employee 5% Employer
Healthcare Cash Plan, incl. 3 x salary life assurance
Annual Salary Review
Refer A Friend Scheme
Free access to BenefitHub - an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

Interested? There's an easy to apply route below to upload your CV If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.

NexSphere Business Solutions is part of the Seetec Group, an employee-owned organisation. We continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee-owners. People are at the front, centre and heart of every service we provide and each decision we make.

Location: South West England (flexible location)
Hours: 37 hours a week. Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm - 6 month Fixed Term Contract
Closing Date: 11 April 2025

Key Responsibilities:

Diagnostics and resolution of hardware, software and network related issues.
Conduct asset and equipment audits.
Set up and configure IT systems for customer projects.
Pick up and respond to customer tickets.
Take ownership of escalated incidents received from 1st line.
Provide in-depth support for complex technical issues.
Conduct regular systems checks/audits to ensure security patches and software updates are applied.
Travel will be required for on-site support. Overnight stays may also be necessary.
May require occasional evening or weekend work depending on the nature of the support requests or system outages.

Skills and Experience:

Advanced knowledge of operating systems and hardware.
Proficient in troubleshooting complex software issues, networking problems and remote desktop support.
Familiarity with virtual environments and cloud-based solutions.
Understanding of Active Directory, Group Policy, Microsoft Exchange, and Office 365 administration.
Previous experience in a 2nd Line IT support role.
Excellent customer service, communication and problem-solving skills.
Hands on experience with IT infrastructure.

Additional Information:

NexSphere Business Solutions (Part of the Seetec Group) is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Dependent on the role you are applying to, you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec supports the recruitment of ex-offenders and will not discriminate in any way. Our full policy statement of Ex-Offenders can be found on our website under About us.

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


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