Account Manager, Global Selling, SAS Pro NSL
6 days ago
Job ID: 2827706 | Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17
Amazon provides enterprises the opportunity to sell their goods on the Amazon platform worldwide, and more than 2 million Sellers have been using this Marketplace service today. Amazon is developing infrastructure aggressively to support this growth around the world, particularly in the booming cross border selling area. ESM SAS Pro Service is a nascent but fast-expanding program aiming at providing China-based Sellers with professional and value-added services including account management services and consulting services to drive Sellers to maximize their presence and business in Amazon Global marketplaces. Meanwhile, it enhances Seller experience and improves the Amazon end customer experience by enabling more selection, better input management, and fewer defects in their shopping experience.
In this context, Amazon China Global Selling SAS Pro Service team is seeking an experienced account manager who will be working closely with Sellers to monitor and drive business performance, and provide 1:1 consultancy for exploring business opportunities and generating strategic solutions to drive business growth. Manage relationships with Sellers and develop strategies for Sellers' global accounts to maximize business growth and further enhance these relationships. Meanwhile, deliver first-class level of services for Seller satisfaction. Also, be capable of understanding Seller selling experience in Amazon and generating Seller insights. Then work backwards with the Amazon product team to improve Amazon features, services, and policies.
Key job responsibilities- Conduct deep dive analysis on key factors affecting Seller business performance and diagnose root causes of performance, providing actionable plans (a. operational improvements, b. product development, and c. process improvement).
- Generate Seller learning including but not limited to Seller experience of Amazon features, services, and policies, Channel strategy, etc.
- Implement account management best practices and SOPs into the business development framework.
- Drive Seller growth and success on Amazon through selection growth, conversion enhancement, ads optimization, and feature adoption.
- Enroll new Sellers into SAS Pro service from multiple channels including but not limited to offline/online events, co-pitching with BD, and Seller community.
- Build and maintain strong relationships between in-service Sellers and Amazon through proactively getting Sellers involved in various Seller engagement activities in Amazon.
The Account Manager (AM) provides value-added services with holistic account management support, including 1) monitoring and maintaining performance, and working with clients to improve performance; 2) proactively monitoring accounts to identify and address any issues that may impact revenue generation; 3) managing relationships with key accounts and developing strategies to maximize these relationships; and 4) working across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives. AM will manage less complicated accounts (e.g., TTM GMS< $10 MM, manage 1-2 categories, across multiple Arc, etc.) with guidance from AM leaders.
BASIC QUALIFICATIONS- 2+ years of sales or account management experience
- 2+ years of digital advertising and client-facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.
Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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