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Senior Account Director Manchester ·
2 weeks ago
About CTI
At CTI, innovation is at the heart of everything we do. As leaders in our field, we strive to deliver exceptional, custom-tailored solutions that drive success for our clients. Our expert team combines industry insight with cutting-edge technology, ensuring that we not only meet expectations but exceed them.
We're committed to building an environment where creativity flourishes, and collaboration thrives. We aim to set the standard for excellence and integrity in our industry, in an ever-changing digital landscape. If you're passionate about making a difference and advancing your career with a team that values professionalism and innovation, CTI is the place for you.
The team
Client Services at CTI is more than account management – we are trusted advisors, strategic partners, and the driving force behind long-term success for our clients.
As part of the team, you'll work with a talented group of specialists across delivery, strategy, design, development, and marketing. Together, we collaborate to deeply understand our clients' needs, deliver exceptional results, and build relationships that last. You'll be at the heart of it all – leading with clarity, energy, and commercial focus.
What you'll be doing
As a Senior Account Director, you'll be the commercial and strategic lead across a portfolio of key clients. You'll be responsible for the growth, satisfaction, and long-term success of those accounts – bringing together the right internal expertise to solve challenges and unlock opportunities.
You'll take a proactive approach to partnership building, getting under the skin of each client's business, goals, and market. Your role is pivotal in ensuring we're always adding value and delivering results that matter.
In this role, you will:
- Own the commercial performance of your accounts – including revenue, margin, and client satisfaction
- Build and grow trusted client relationships, identifying ways to expand services and drive additional value
- Lead strategic planning across key accounts – from stakeholder mapping to long-term roadmaps and quarterly business reviews
- Act as a senior point of contact – resolving challenges, providing strategic consultancy, and constructively influencing client thinking
- Champion internal knowledge-sharing to ensure the delivery team is aligned with each client's industry context and goals
- Contribute to internal planning and commercial meetings with insight, performance updates and client intelligence
- Collaborate with fellow Senior Account Directors to evolve best practices across the wider Client Services team
- Support new business opportunities and lead smooth onboarding of clients, working closely with our Sales and Delivery teams
What you need to be successful
To succeed in this role, you'll need to be a strategic thinker, a strong communicator, and a commercially astute leader. You'll have a deep understanding of how to build trusted partnerships and deliver results – not just outputs. You'll be calm under pressure, clear in your thinking, and collaborative in your approach.
We're looking for someone who is:
- A proven Account Director (or equivalent) with experience leading complex client relationships
- Commercially astute – confident owning P&L, managing pipelines, and reporting on performance
- Comfortable working at pace and navigating multiple stakeholders and priorities
- Insightful and strategic – able to interpret client needs, challenge assumptions, and shape direction
- Exceptionally organised with strong forecasting, reporting and CRM management (e.g. HubSpot)
- A confident communicator – whether on email, in presentations, or in high-stakes conversations
- Calm under pressure, solutions-focused, and able to work independently with sound judgment
- A team player who collaborates across disciplines to deliver results
- Energised by building strong partnerships and helping others succeed
We're challenging the 'Gender Confidence Gap,' which suggests that individuals will only apply for a job if they meet 100% of the criteria. Some of our best hires didn't check every box in the role description, so if you were about to rule yourself out, we still encourage you to apply
Learn more about our commitment to equality, diversity, and inclusion here.
Interview process
We've designed our process with you in mind. This is as much an opportunity for you to make sure CTI Digital is right for you as you are for us. We've embedded a values driven approach to recruitment and offer transparency and feedback at each and every stage.
Candidate experience is incredibly important to us. You'll have a dedicated member of the Talent Team with you every step of the way, ready to answer questions or make reasonable adjustments as needed.
Screening Stage - a 30-minute exploratory call with our Talent Team
1st Stage - Video call with our Client Services Director. A chance to explore the role and responsibilities.
2nd Stage - A face to face interview with our CSD and a member of the Commercial Team. A take home task will give you the chance to show off your skills.
Offer - If we think it's a good fit, we'll make you an offer
What's in it for you
- 28 days annual leave, in addition to the bank holidays
- Hybrid-working - we're in the office twice a week
- Workplace nursery scheme
- Health cash plan
- Cycle-to-work scheme
- Flexible working hours
- Employee well-being and mental health programme
- Relaxed working environments - office dogs welcome
- Company socials and lots of fun
