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Field Operations Manager

2 weeks ago

Birmingham, Birmingham, United Kingdom Ask John and Dave Show Full time

We are seeking to engage with anElectrically-biased Field Operations Managerto join a leading provider of specialist ventilation solutions.

This role is crucial in ensuring a high standard of service delivery, leading a team of field-based engineers across the North (M6 Corridor), and providing technical and operational support to maintain efficiency and quality.

This role requires a balance of hands-on Electrical expertise and people management, ensuring engineers are working safely, productively, and to the highest quality standards.

Key Duties & Responsibilities

  • Lead and manage a team of field-based engineers, ensuring adherence to safety, productivity, and quality standards.
  • Carry out site visits across the UK to coach and audit completed work, ensuring compliance with company and industry regulations.
  • Provide electrical support and technical guidance to engineers and internal stakeholders.
  • Develop and maintain a high-performing team, ensuring they receive the necessary training and support to carry out their roles effectively.
  • Oversee scheduling, resource allocation, and workload management to maximise operational efficiency.
  • Ensure all work is carried out in line with health and safety regulations, implementing best practices to maintain a safe working environment.
  • Act as a key point of contact for customers, ensuring excellent service delivery and handling any escalations effectively.
  • Collaborate with internal teams to drive continuous improvement, enhancing processes and service quality.
  • Support stock control and asset management to ensure engineers have the necessary tools and equipment to complete their work.

The successful candidate will also take a lead role in mentoring and developing engineers, ensuring excellent customer service and compliance with health and safety regulations.

Skills & Experience Required

  • Electrically Qualified Supervisor (QS) with 2391/ 2392 certifications or equivalent.
  • Previous experience managing a field-based Electrical engineering team.
  • Hands-on electrical experience within a Commercial or Domestic environments as this will be leading technical teams.
  • Strong knowledge of health and safety regulations and electrical safe systems of work.
  • Ability to coach and mentor engineers, driving high standards of performance and development.
  • Strong organisational and problem-solving skills.
  • Excellent verbal and written communication skills, with the ability to engage with multiple stakeholders.
  • IT proficiency, with experience using software for scheduling, reporting, and documentation.
  • Full UK Driving licence & willingness to travel across the UK regularly.

Desirable:

  • 18th Edition Wiring Regulations (C&G 5357 Level 3 Electrotechnical Qualification).
  • IOSH Managing Safely Qualification.
  • First Aid in the Workplace.
  • Experience in ventilation systems or related industries.

Summary

Position: Field Operations Manager (North)

Location:Field-based, covering the North (Birmingham to Manchester)

Duration: Permanent

Salary: £50,000 - £55,000 + Company Vehicle, Fuel Card, Phone, Laptop etc

Start Date: ASAP

This is a fantastic opportunity for an experienced Electrically biased Field Operations Manager to take ownership of a team, drive operational excellence, and deliver outstanding customer service.

Ready to make an impact? Apply today

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