Claims Handler

5 days ago


Glasgow, Glasgow City, United Kingdom Adjusting Appointments Limited Full time

An experienced Claims Handler is required to join an established, reputable Loss Adjusters due to growth and expansion.

Key Responsibilities

  • Provide a first class customer service to customers, clients and colleagues, ensuring that all claims are pro-actively managed to conclusion ensuring client specific service level criteria is met.
  • Act as a point of contact for client/customer queries and own issues through to their satisfactory conclusion.

About You

  • Experienced in handling Insurance property claims from cradle to grave.
  • Ability to understand various Insurer Policy wordings to establish validity.
  • Excellent verbal and written communication skills.
  • Good time management/organisation skills with diary management experience.
  • Able to work in a pressured environment handling volume calls while remaining calm and providing a quality claims journey experience.
  • IT literate with the ability to utilise multiple systems.
  • Able to travel to the local office for training/induction or as required for team meetings.
  • Industry qualifications i.e. Cert CII or Cert CILA or willing to work towards (desirable).

Hours are Monday to Friday - 35 hours per week. The role can be remote with the requirement to attend the local office for training/induction/team meetings.

Salary & Benefits

  • Annual basic salary up to £30,000 per annum.
  • Contributory pension.
  • Performance related bonus.
  • Flexi benefits.
  • Voluntary benefits schemes.
  • Birthday holiday.
  • Share purchase scheme.
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