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Applications Specialist

2 weeks ago

Coventry, Coventry, United Kingdom Bruker Full time
Overview

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker's high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 9,700 employees are working on this permanent challenge at over 100 locations.

Responsibilities

We have an excellent career opportunity for an Applications Specialist (m/f/d) in our Life Sciences Mass Spectrometry Division supporting our customers, sales, and service teams across the UK and Ireland. The role has arisen due to continued success in business growth and product development.

The key focus of the role is supporting application of our mass spectrometry systems in the UK and Ireland working with the local sales team, assisting with pre- and post-sales, and service support activities, LC-MS/MS application support, customer training, and attendance at meetings and conferences.

  • Technical application support of our customers to enable them to fully exploit the capabilities of their instrument investments and supporting the service group when required to ensure escalation resolution in a timely manner.
  • Post-sales support including troubleshooting as required remotely and at customer sites.
  • Provide high-level customer training and ongoing continuous support to ensure customer success.
  • Support demonstration activities of Bruker's mass spectrometry solutions in Bruker demo lab or at customer sites in the UK.
  • Data processing of sample evaluations for customers and generation of result reports.
  • Active participation in conferences and exhibitions, including customer interaction, preparation of posters, and support of Bruker user meetings and customer-focused seminars.
  • Willingness and ability to travel within the UK/Ireland for extensive periods of time, this will be on a variable frequency depending upon demand and tasks and may be up to 70% at times with stay away-from-home. International travel possible as well (internal training and meetings, participation in instrument demonstrations in the European laboratories, potential support of other territories on a case-per-case basis).
Qualifications
  • Bachelor's degree as chemist, biologist with a focus on either proteomics, metabolomics, lipidomics, MALDI or MALDI imaging.
  • Practical experience in using mass spectrometry technology with proven proficiency in chromatographic separations and problem-solving ability.
  • A thorough understanding of the role of liquid chromatography-mass spectrometry, as well as its challenges in the area of chemical and biological analysis. Experience of MALDI MS applications and development is an advantage.
  • Excellent ability and willingness to communicate and closely interact in support of our customers.
  • Experienced PC user with proficient knowledge of MS Office and a range of current leading mass spectrometry processing software platforms.
  • Continuous customer support via emails, phone calls, and web seminars in a timely manner.
  • High customer orientation and problem-solving ability.
  • Flexibility, the ability to work in a team, self-motivation, and commitment.
  • Home-office based.
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