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Customer Programme Manager
3 weeks ago
Customer Programme Manager
Lechlade
£50,000 - £60,000 Per Annum
Our client are global leaders in their field They are recruiting for a Programme Manager who will be the primary interface with the customer and is responsible for managing all operational aspects and related financial aspects of the assigned customer accounts.
Customer Programme Manager Roles and Responsibilities:- Serve as the primary point of contact for all operational and commercial matters related to assigned customer accounts
- Build and maintain strong relationships to enhance customer satisfaction and retention
- Lead customer interactions, including regular meetings, business reviews and strategic discussions
- Ensure all customer commitments on delivery, quality and service are met or exceeded
- Proactively identify opportunities to expand business within existing accounts
- Manage and resolve customer issues, conflicts and escalations promptly and effectively
- Drive account profitability by managing pricing, costs and margins effectively
- Ensure accurate and timely financial forecasting, including revenue, order intake and backlog
- Oversee contract execution to minimize risk and ensure compliance with company policies
- Secure timely payment collection and manage pricing deviations efficiently
- Work with internal teams to ensure that tooling, non-recurring costs and labour services are delivered profitably
- Collaborate with Operations teams to ensure seamless execution of customer orders
- Maintain accurate data within ERP and CRM systems to reflect customer requirements and commitments
- Ensure strong working capital performance, including inventory management and accounts receivable collection
- Drive continuous improvement initiatives to enhance service levels and operational efficiency
- Monitor industry trends and customer needs to anticipate risks and opportunities
- Utilise standards tools and processes and regularly report to the leadership team on customer, account status, opportunities, problems and outlook
- Degree or equivalent work experience in directly related fields, with a thorough knowledge of the customer and their market
- Five plus years direct Project Management experience within manufacturing
- Experience with the following: Agile and/or Prince2 methodology (desirable)
- Excellent communication both written and verbal, with the ability to read and analyse periodicals, business reports, correspondence and procedure manuals
- IT Literate and experience with business system software (CRM, ERP)
- Be willing to work at other sites and occasionally travel internationally
- Enhanced pension contributions
- Healthcare cashback plan
- Site incentive plan
- Financial wellbeing benefit
- Discounted online and high street shopping and lifestyle vouchers
- Discounted RAC membership
- 195 hours annual leave plus bank holidays
