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Change Manager Job Description

2 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Mapyx Limited Full time

NHS Business Services Authority

About
The NHSBSA values and respects the diversity of its employees, and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability.

The NHSBSA will not normally re-engage a former employee in any capacity including in a self-employed/consultancy capacity; through an agency; in a temporary or permanent post or to a supply list, for a period of 12 months after the redundancy date.

Key details
Location
Site: Stella House/Hybrid, with travel to other NHSBSA sites.
Town: Newcastle upon Tyne
Postcode: NE15 8NY
Major / Minor Region: Tyne and Wear

Contract type & working pattern
Contract: Permanent
Hours: 37.5 hours per week

  • Full time
  • Job share
  • Flexible working
  • Home or remote working
  • Compressed hours
Salary
Salary: £46,148 - £52,809 per annum
Salary period: Yearly
Grade: (NHS AfC: Band 7)

Specialty
Main area: Change Management

Job Overview
Working within a large and diverse operational area, this role will work across the lifecycle of the NHSBSA portfolio of services and support the operations function to deliver significant change and transformation priorities. The Change Manager (CM) supports the Senior Change Manager (SCM) and Head of Optimisation and Integration in Operations to successfully deliver change across Operations. The post holder will be dedicated to achieving excellence in user-centred services.

What Do We Offer
  • Hybrid working offering flexibility to work predominantly from home with the opportunity to be office-based should you prefer, or if business needs require it.
  • 27 days leave (increasing with length of service) plus 8 bank holidays.
  • Opportunities for development
  • Active wellbeing and inclusion networks
  • Excellent pension
  • Various salary sacrifice schemes
  • Employee Assistance programme, offering free 24/7 support for you and your loved ones
  • Access to a wide range of benefits and high street and online discounts
Advert
The post holder will be dedicated to ensuring change across a large and complex operational area, aligned to agreed service standards, priorities and appropriate governance. They will be involved in business and change planning to ensure that resources are prioritised appropriately to take advantage of innovation to improve services for users and increase operational efficiency. Central to this will be the ability of the post holder to support the SCM in collaborating with Senior Management Teams (SMT) and enabling partners in other business functions to understand, deliver and maintain a three-year plan for the directorate.

Detailed Job Description And Main Responsibilities
In this role, you are accountable for
  • Support the development and communication of a complex strategic three-year roadmap for the directorate that considers all mandatory and non-mandatory change, working alongside key stakeholders, including the SMT, constructing and relaying regular reports to senior colleagues relating to the progress.
  • Delivering successful change across Operations working closely with the Head of Optimisation and Integration, SCM and other members of the SMT.
  • Support the readiness of operational functions to adapt to change initiatives in order to minimise the impact and maximise user adoption and benefit.
  • Line management and development responsibility for the Associate Change Managers.
  • Assisting with Business Planning working, influencing and advising key senior stakeholders via regular reporting.
  • Working with SMT and delivery partners to help ensure the correct level of business representative involvement in change interventions. Supporting operational areas in business readiness for change.
  • Being an active advocate for change and improvement of services considering requirements from users, the operational business and DHSC.
  • Being part of or connected with relevant communities of practice and business partners to ensure common purpose and drive to improve services.
  • Being the product owner/lead business representative on change initiatives.
  • Assisting with outline change proposals once changes have been agreed, engaging with all business functions.
  • Regularly supports the production of business cases, collecting and challenging all business data to ensure the report meets agreed standards and ensures governance is readied before the start of change projects.
  • Supports colleagues in the gathering, analysis and interpretation of quantitative and qualitative insight data to enable services can be iterated based on evidence.
  • Supporting the identification, analysis and tracking of cost and benefits of change work, from inception to realisation including impact on operational budgets.
  • Communicates and presents highly complex subjects effectively with a wide range of internal and external stakeholders developing trusted relationships.
  • Working with other public and private sector organisations to learn and share best practice.
  • Deputising for Senior Change Manager as required.
  • Taking part in GDS assessments and/or supporting other product owners to prepare and take part in their own GDS assessments.
  • Leads and assists with recruitment and selection as required.
  • Requirement to attend internal and external site locations as required.
In addition to the above accountabilities, as post holder you are expected to
  • Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.
  • Demonstrate NHSBSA values and core capabilities in all aspects of your work.
  • Encourage an environment where your own and colleagues safety and well-being is promoted.
  • Contribute to a culture which values diversity and inclusion.
  • Follow NHSBSA policies, procedures, and protocols as they apply to your role.
Person specification
Personal Qualities, Knowledge and Skills
Essential criteria
  • Requires excellent organisational skills to be able to lead and or manage through others a wide variety of change interventions at any one time.
  • Requires excellent problem-solving skills to help facilitate progress of work. Has the ability to use their experience to find innovative solutions to service problems by using knowledge from other work within or outside of the NHSBSA.
  • Essential to hold a holistic view of services and their users so that the implications of change from all viewpoints can be understood.
  • Knowledge of high volume multi-channel service user needs.
  • Excellent IT skills.
  • Excellent written and verbal communication skills. Being able to explain highly complex information to a range of stakeholders.
  • Needs to have a flexible resilient attitude to adapt to changing priorities.
  • Achieve excellence through people and performance management.
Desirable criteria
  • Knowledge of services within Citizen Services and the key user needs.
  • Knowledge of GDS/NHS Service standards.
  • Skilled in producing outcome-based roadmaps.
Experience
Essential criteria
  • Experience of leading complex change interventions with many stakeholders.
  • Experience of prioritisation techniques to ensure earliest delivery of benefits.
  • Experience of influencing senior stakeholders.
  • Experience of leading multi-disciplinary teams.
  • Line management experience in user facing service delivery.
  • Experience of engaging and communicating complex information to varied stakeholders.
  • Experience of work requiring occasional intense periods of concentration.
Desirable criteria
  • Practical experience of both Agile and Waterfall project delivery methodology.
  • Involvement in business planning processes.
  • Experience of user centred service design principles.
  • Experience of representing services at GDS assessments.
  • Practical experience of applying GDS standards.
Qualifications
Essential criteria
  • Degree in a relevant subject or relevant experience.
Desirable criteria
  • Post Grad or equivalent in relevant subject.
  • Professional/accredited qualification in Change Management Certification (e.g. Prosci).
  • Product Owner Certification from a recognised provider.
  • GDS Service Management Course attendance.
Further details / informal visits contact
Name: Laura Warwick
Job title: Senior Change Manager
Email address: [email protected]
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