Head of Retail Operations

3 days ago

London, Greater London, United Kingdom Chartwells Independent Full time
Head Of Retail Operations - Kia Oval

Salary: £50000 per annum

Who We Are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.

More about the role:Overview:

The Kia Oval is an international cricket ground in Kennington, in the London Borough of Lambeth, South London. The Oval has been the home ground of Surrey County Cricket Club since it was opened in 1845.

Key Responsibilities:Role Purpose:
  • Reporting to the Head of Catering Operations whilst working closely with various internal and external stakeholders including the Concessions Manager.
Retail Management:
  • Oversee the delivery of all match-day operations in all retail catering areas.
  • Work with internal culinary team to deliver a premium retail food operation and offering.
  • Work with the Beverage Operations team to ensure we plan and deliver an appropriate beverage offering for each of our demographics.
  • Ensure all match day paperwork is appropriate and covers all necessary legislation.
  • Forecast all retail matchday labour planners and manage a consistent and appropriately trained variable workforce.
  • Plan out the layout of the concourse for each matchday.
  • Work with commercial partners to deliver brand activations and experiences for customers.
  • Ensure we are operating in accordance with our Net Zero goals.
Food and Beverage Partner Management:
  • Deliver an appropriate concession offering for our attendance demographics.
  • Plan appropriate matchday locations for partners.
  • Ensure the Concessions Manager is carrying out Food audits on all traders each matchday.
Finance:
  • Demonstrate strong understanding of financial reports and P&Ls.
  • Accountability for all retail related fixed operating costs.
  • Manage matchday retail labour planners and ensure alignment to budget.
  • Provide analysis of data to support decisions and opportunities.
Health & Safety:
  • Maintain H&S compliance and lead a health & safety culture.
  • Ensure compliance with all allergy procedures and safety regulations.
People:
  • Ensure team members are enabled to develop and grow in their role.
  • Build and develop a consistent and effective retail management team.
Person Spec:
  • Minimum 5 years in retail management experience in a large scale or sports venue.
  • Strong operational experience with a passion for F&B.
  • Excellent written and verbal communication skills.
  • Able to influence and operate at all stakeholder levels (desirable).
About you:

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents.

Job Reference: com/1912/68717001/52705878/SU #London and South

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers.

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