Hardware Support Engineer, MSP CX Support

1 week ago

Manchester England United Kingdom Amazon Full time
Hardware Support Engineer, MSP CX Support

Job ID: 2944893 | Amazon UK Services Ltd.

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Fulfillment Technologies & Robotics. We are a smart team of doers who work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet.

The Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team is responsible for providing support to internal fulfillment and transportation network customers that rely on advanced robotics technology to fulfill and ship customer orders. In this role on the MSP CX team, you will work directly with product development and on-level reliability, maintenance, and engineering teams to maximize the performance of advanced robotics systems. You are responsible for being the link between on-site technicians and engineers working within the MSP organization. You will launch new systems, develop and implement preventative maintenance procedures, ensure spare part availability, proactively monitor system performance, provide troubleshooting support, share best practices, and implement continuous improvement initiatives across Amazon's customer fulfillment network.

You will develop and implement standard operating procedures, performance metrics, and feedback mechanisms to enable the MSP CX team to effectively scale. You will work closely with a technical support team and regional support managers to build a cohesive team responsible for the safety, reliability, and performance of emerging robotics technology. You are also expected to be able to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required.

Key job responsibilities:

  1. Provide on-site support for new product implementations, upgrades, routine hardware audits, and troubleshooting for advanced robotics systems.
  2. Partner with product development, manufacturing, and site-level reliability, maintenance, and engineering (RME) teams to maximize the performance of advanced robotics systems.
  3. Identify, analyze and resolve mechanical and system issues across the MSP product suite.
  4. Design and implement electro-mechanical tools and fixtures to support deployed and new products.
  5. Develop and implement proactive monitoring tools to measure the safety, reliability, and performance of advanced robotics systems.
  6. Develop and implement diagnostic tools to minimize troubleshooting and machine downtime.
  7. Support hardware and systems escalation issues impacting the MSP product suite.
  8. Develop and implement preventative maintenance procedures and training content for advanced robotics systems.
  9. Lead on-site training sessions for on-site RME teams supporting Amazon operations.
  10. Develop and implement systems and processes for spare parts management.
  11. Conduct safety, ergonomic, and risk assessments on MSP products and tools and preventative maintenance procedures.
  12. Produce daily and weekly reports on the safety, reliability, and performance of the products in the MSP product suite.
  13. Provide requirements and "voice of the customer" feedback to development and support teams.

Up to 75% travel expected.

BASIC QUALIFICATIONS
  1. Bachelor degree in Engineering for related area.
  2. Experience in technical support with mechatronic or robotic systems.
  3. Knowledge and/or experience working with statistical analysis tools, data visualization, and program management.
  4. Experience in leading or supporting disciplined technical problem-solving.
  5. Experience in ownership or contribution to system-wide processes such as 8D, 5-Why, Fishbone, FMEA, or comparable root cause analysis methodologies.
  6. Excellent communication skills with the ability to articulate complex technical issues.
  7. Ability to manage multiple high-priority tasks simultaneously.
PREFERRED QUALIFICATIONS
  1. Master's degree in Engineering for related area.
  2. Knowledge and or working experience in dealing with big data.
  3. Familiarity with PLC programming.
  4. Familiarity with industry standard CAD & FEA design tools, industry trends, and design for supportability.
  5. Experience creating and implementing scalable standard operating procedures, performance metrics, and feedback mechanisms.
  6. Experience managing new hardware implementation projects.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

#J-18808-Ljbffr

  • Hardware Support Engineer, MSP CX Support

    1 week ago

    Manchester, England, United Kingdom Amazon Full time

    Hardware Support Engineer, MSP CX SupportJob ID: 2944893 | Amazon UK Services Ltd.Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Fulfillment Technologies & Robotics. We are a smart team of doers...

  • Hardware Support Engineer, MSP CX Support

    1 week ago

    Manchester, England, United Kingdom Amazon Full time

    Hardware Support Engineer, MSP CX SupportAre you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Fulfillment Technologies & Robotics. We are a smart team of doers who work passionately to apply cutting...

  • Hardware Support Engineer, MSP CX Support

    6 days ago

    Manchester, United Kingdom Amazon Full time

    Hardware Support Engineer, MSP CX SupportAre you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Fulfillment Technologies & Robotics. We are a smart team of doers who work passionately to apply cutting...

  • Hardware Support Engineer, MSP CX Support

    6 days ago

    Manchester, United Kingdom Amazon Full time

    Hardware Support Engineer, MSP CX SupportJob ID: 2944893 | Amazon UK Services Ltd.Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Fulfillment Technologies & Robotics. We are a smart team of...

  • 3rd Line IT Support Engineer – MSP – 45K

    5 days ago

    Manchester, United Kingdom Ascent People Full time

    Description Senior IT Support Engineer, MSP, Client facing, 3rd Line Engineer, MSP, Office 365, Azure AD, VM Ware/Hyper V, Windows Server 2008-2019, SQL, Cisco, Active Directory, Power BI, Scripting – 45K * Are you a Senior IT Support Engineer who has client-facing experience? * Do you have experience working with Windows Server 2008-2019 &...

  • IT Support, 1st Line Msp, Career Progression}

    1 week ago

    Manchester, United Kingdom Ernest Gordon Recruitment Limited Full time

    **IT Support, 1st Line** {MSP, Career Progression} Manchester **£20,000 - £25,000 company benefits + Career Progression** - Are you an aspiring IT Support Engineer looking to join a fast-paced local MSP offering excellent training and career progression up to 3rd Line and beyond?_ On offer is an exciting opportunity for a 1st Line IT Support Engineer to...

  • IT Support Technician

    4 days ago

    South West England, United Kingdom Hunter Selection Limited Full time

    IT Support technician - South West - up to £28k DOE I am currently seeking an IT Support technician for a market leading MSP client who have clients throughout the South West. You will need some 2nd line understanding and capability, however you will be trained and developed within the role. The successful applicant will be someone who wants to develop and...

  • 3rd Line IT Support Engineer – MSP – 48K

    5 days ago

    Manchester, United Kingdom Ascent People Full time

    Description Senior IT Support Engineer – MSP – £48K East Midlands – office based role Are you an experienced IT Support professional seeking a challenging role with growth potential? We're looking for a Senior IT Support Engineer to join this thriving MSP. Key Requirements: * Extensive experience in client-facing 3rd line IT support *...

  • Commissioning (Cx) Business Development Manager

    1 week ago

    Manchester, England, United Kingdom TN United Kingdom Full time

    Commissioning (Cx) Business Development Manager, ManchesterClient:PM GroupLocation:Manchester, United KingdomJob Category:OtherEU work permit required:YesJob Reference:9ba26bd31c8aJob Views:5Posted:02.04.2025Expiry Date:17.05.2025Job Description:Overview: PM Group is a leading International project delivery firm, with a network of offices in Europe, Asia and...

  • 1st Line IT Support Engineer

    6 days ago

    Manchester, United Kingdom Circle Group Full time

    1st Line IT Support Engineer (MSP) - Manchester - £27K (DOE)A 1st Line IT Support Engineer with strong working knowledge of Active Directory, Office 365, good knowledge of networking technologies and ideally MSP experience is required by a well-established Microsoft Gold Partner in Manchester city centre.This award-winning MSP is offering plenty of career...

  • MSP Sales Director

    2 weeks ago

    Manchester, England, United Kingdom Airswift Full time

    About UsAirswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.We are a people...

  • MSP Sales Director

    2 weeks ago

    Manchester, England, United Kingdom JR United Kingdom Full time

    Social network you want to login/join with:Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000...

  • 2nd Line Support Engineer

    1 week ago

    Manchester, United Kingdom ITECCO Full time

    **??2nd Line Support Engineer, 35k, Trafford, Manchester??** We have an exciting opportunity for a 2nd line support engineer to join a **reputable law firm** in Trafford, Manchester. As a member of the IT team, you will be responsible for maintaining and supporting Desktop operating systems, Microsoft servers within an M365 environment as well as being...

  • Graduate Hardware Engineer

    4 days ago

    Uxbridge, England, United Kingdom Enterprise Recruitment Ltd Full time

    Graduate Hardware Engineer - West London - High Performance Networking HardwareA company based in West London working on high performance networking products is looking for high calibre candidates to join their growing team as a Graduate Hardware Engineer. If you have a strong academic background and are interested in cutting-edge hardware development for...

  • 2Nd Line MSP Engineer

    4 days ago

    City of London, England, United Kingdom In Technology Group Full time

    Level 2/3 IT Engineer - Office-BasedAre you a tech-savvy problem solver ready to take your skills to the next level? A fast-growing, award-winning Managed Service Provider (MSP) is seeking a Level 2/3 IT Engineer to join a dynamic, collaborative team delivering cutting-edge IT solutions across cloud, cybersecurity, VoIP, and more.What You'll Be Doing:Provide...

  • IT Support Second Line Support

    5 days ago

    Manchester, United Kingdom Ernest Gordon Recruitment Limited Full time

    **IT Support (**2nd Line support**)** Manchester - remote (6 month contract) **£25,000 - £30,000 (Pro Rata) + Benefits** - Are you an IT Support Engineer looking for the opportunity to progress your career within one of the UK's leading authorities in IT Service Management?_ Do you want the opportunity to work in an ambitious, growing company who...

  • 1st / 2nd Line Support Engineer

    6 days ago

    Manchester, United Kingdom In Technology Group Full time

    Job Title: 1st / 2nd Line Support Engineer Location: Manchester City Centre (Office-based) Salary: £25,000 - £32,000 DOE Work Structure: Hybrid after probation (2 days WFH) We're working with a well-established company based in Manchester City Centre, who are looking to bring on a 1st / 2nd Line Support Engineer to support their internal user base of over...

  • 2nd Line Support Engineer

    2 weeks ago

    City of London, England, United Kingdom TieTalent Full time

    2nd Line Support EngineerUp to £35,000 DOELondon - Hybrid working (4 days onsite/in office, 1 day remote after passing probation)I am recruiting in London for multiple 2nd Line Support Engineers for a leading IT Managed Service Provider (MSP).The ideal candidate would be someone that is already in a 2nd line role, or an experienced 1st line engineer looking...

  • 1st Line Support Engineer

    2 days ago

    City of London, England, United Kingdom Gold Group Limited Full time

    Location: City of London Salary: Up to £28000.00 per annum + BenefitsSector: IT & Telecoms Type: PermanentContact: Gautam Raval Job Published: 1 day ago1st Line Support EngineerUp to £28,000 DOELondon - Hybrid working (4 days onsite/in office, 1 day remote after passing probation)I am recruiting in London for multiple 1st Line Support Engineers for a...

  • 3rd Line IT Support Engineer – External customers

    5 days ago

    Manchester, United Kingdom Ascent People Full time

    Description Senior IT Support Engineer, MSP, Client facing, 3rd Line Engineer, MSP, Office 365, Azure AD, VM Ware/Hyper V, Windows Server 2016-2022, SQL, Cisco, Active Directory, Power BI, Scripting – 45K * Are you a Senior IT Support Engineer who has client-facing experience? * Do you have experience working with Windows Server 2016-2022 &...