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Senior Technical Operations Manager
3 weeks ago
Due to increased demand, we are actively recruiting for a Senior Technical Operations Manager (Mechanical) to work at a large pharmaceutical contract based in Stevenage, Hertfordshire. You will be part of the Senior Management Team, supporting all Mechanical functions within the contract.
Duties:
- Accountable for driving a psychological safety workforce culture, coaching direct reports to ensure our foundation and improvement initiatives are successfully delivered and positively reinforced.
- Responsible for ensuring account compliance against statutory, critical and GxP deliverables.
- Delivering exceptional stakeholder engagement, ensuring all client interface is conducted to a high professional standard at all levels in the operation.
- Building the client relationship, ensuring key stakeholders are engaged, informed and have confidence in our ability to provide world-class service.
- Accountable for the overview of team key performance indicators and service level agreements. Conducting reviews to ensure relevance and accuracy of such measures against evolving business models.
- Accountable for ensuring resilience planning is conducted for all areas of operations.
- Accountable for technical assurance of Operations Team staff competency across all spheres of influence.
- Provide a senior level conduit between Operations and internal / external stakeholders to ensure continuous improvement of our deliverables against the Site Information Pack.
- Assisting with development of strategic plans, including organisational structure modelling and relevant change programme related actions.
- Assuring suitable succession planning is in action across all functions in the operations teams.
- Responsible for the delivery and tactical implementation actions in line with strategic plans.
- Engaging with our Procurement team to manage the cost-effective and competitive procurement of all Technical Services in line with and influencing the approved supply chain.
- Deputise for the Head of Technical Operations when required.
- 70,000 Salary dependant on qualifications.
- Car Allowance
- Hours: 08:00 - 17:00
- Status: Permanent, PAYE - Paid monthly.
- 25 days paid annual leave + Bank Holidays + Company pension.
- Company funded training, development and up-skilling.
- Degree / HND / HNC in Engineering, Building Services or other similar discipline and or a relevant level 5 professional institute qualification.
- Demonstrable experience (5+ Years) of leading teams in an Engineering / Facilities management environment (preferably in a highly regulated environment).
- NEBOSH National General Certificate or working towards.
- Excellent understanding and experience of workplace Safety management in a front line technical arena.
- Exceptional knowledge of relevant building services statutory regulations, codes of practice and quality control.
- Ability to maintain composure in a demanding, active and holistically client faced environment.
