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Head of Underwriting Capability

3 weeks ago

London, Greater London, United Kingdom AXA Group Full time

We are extremely honoured to have been named the Commercial Lines Insurer of the year in 2024. If you're eager to be a part of a fantastic team and ready to take your career to new heights while making a significant and positive impact in our dynamic organisation, we strongly urge you to apply. Together, we can create a collaborative and innovative atmosphere where your skills can truly shine.

We are thrilled to offer an excellent opportunity to join our AXA Commercial business reporting to the Head of Future Skills where you will spearhead our Underwriting Capability agenda by shaping our Underwriting Academy and offerings as they evolve.

At AXA Commercial, we support our business customers, large and small, by making it easy for them to do business with us in the way that suits them. Whether they insure with us via brokers, directly on the phone or online, we've got them covered. We protect what matters most to them. Building on our growth plans, AXA Commercial continues to focus on delivering our underwriting strategy and income, increasing distribution and sales expertise, and customer service excellence through our branch networks and other trading channels.

What you'll be doing:
  • Significantly improve core underwriting capability and competence within the business. This will be achieved through collaboration with technical leaders in the creation and deployment of impactful learning initiatives that support the development of Knowledge, Skills and Behaviours aligned to the Capability Framework.
  • Monitor deployment of and embedding of learning through a variety of solutions, including appropriate evaluation, personalised coaching / PDP support and AI tools, as required.
  • Own the Underwriting Job Architecture and associated processes and documentation related to role clarity, goal setting, and performance management and standardised tools and processes to support recruitment and selection of Underwriting talent. Ensure that appropriate governance is in place to manage and monitor adherence / success.
  • Accountable for the relationship with CII and ABI from a professional development perspective, and other external delivery partners as required.
  • Monitor robustness of compulsory CPD (for IDD), including education and comms to business leaders and collaboration with first line risk team and UK COE to ensure accurate 'in scope' role identification and reporting.
  • Use external intelligence market trends with best-in-class capability and learning practices to influence the business strategy enabling AXA to become known for its high-quality technical learning solutions.
  • Understand the requirements of the business strategy and future skills plan and evolve offering to accommodate new process, and technical and trading expectations.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

What you'll bring:
  • Experience in creating and managing a technical capability strategy with associated learning curriculum and delivery plan, including relevant professional / learning standards.
  • Ability to evaluate capability across a large organisation.
  • Exposure of working in an agile change environment, has a continuous improvement mindset and able to think forward to future business requirements and needs.
  • Working as part of a team to deliver at pace. Confident in making decisions on behalf of the business to represent the needs / views of key stakeholders.
  • Partnering with external parties to procure, design, and develop training material / programmes and technology solutions.
  • Strong communication and stakeholder management skills, with exceptional level of attention to detail.
  • Comfortable to challenge senior stakeholders and influence development expectations and culture across an organisation, driving consistency and self-directed learning.
  • Collaborative working style with demonstrable experience of engaging with business teams to drive change and performance improvement across the organisation.
  • A good understanding of how insurance companies operate - processes, skills, data, roles and challenges. Maintains up to date knowledge of industry best practice.
  • Relationship / account management, to include negotiation, contracting, consultancy, facilitation, influencing, presentation and communication skills.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer:

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

  • Competitive annual salary dependent on experience
  • Annual company & performance-based bonus
  • Contributory pension scheme (up to 12% employer contributions)
  • Life Assurance (up to 10 x annual salary)
  • Private medical cover
  • Company cash car allowance
  • 28 days annual leave plus Bank Holidays
  • Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
  • AXA employee discounts

To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to kate.wilding@axa-uk.co.uk.

Who we are:

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're currently making our biggest ever investment to develop the expertise and skills we need to be the best. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work.

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