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General Manager Dual Site
3 weeks ago
As one of the UK's leading suppliers of nationwide 2 and 1-person Assisted 'White Glove' Home Delivery Services, we are always on the lookout for fantastic people to join our teams.
We pride ourselves on our 'Customer First' approach, and to support this, we are looking for an experienced General Manager to join our team, covering both our Swindon and Bridgwater sites.
We strive to deliver an outstanding service to our customers and your role as a General Manager is key to this. This is a hands on role where you will be fully accountable for managing the operations of two sites, whilst proactively seeking ways to improve cost, service & operational efficiency. You will be ensuring all resources including third parties are managed and planned to achieve the agreed service levels and cost budget.
Responsibilities:- Assisting the Operations Director to manage and control the budget in order to achieve the SLA's including productivity, labor costs, overtime usage and agency usage.
- Arranging the Depot recruitment as authorized by the Operations Director to the Company standards.
- Maintaining Health and Safety Regulations by ensuring Safe Systems of work, risk assessments, accident investigations and reporting is completed and reviewed on a regular basis.
- Ensuring the Company's policies and procedures are adhered to at all times including the management of absence, labour turnover, performance reviews etc.
- Ensuring all employees are developed within the Company's guidelines and that all necessary appraisals and reviews are maintained up to date.
- Managing the performance of direct reports; setting and monitoring key objectives.
- Developing and maintaining effective communication channels with all appropriate areas of the business especially the Day/Night Shift Management, Customer Services, Transport, Compliance, and the Sales Team.
- Ensuring that the Company security processes are maintained at all times & the control/safekeeping of all Company assets are maintained.
- Liaising effectively with suppliers where appropriate.
To be successful in this role, you will need to be a hands-on leader - able to coach and motivate your teams and lead by example to encourage them to be the best.
If you'd like to join a rapidly expanding and developing business, apply today and our recruitment team will be in touch.
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