Fire and security engineer

3 days ago

London England United Kingdom Amberstone Security Full time

ASEL, design, develop and deliver fully bespoke and integrated security solutions, seamlessly bringing together people, technology and processes to achieve results-driven outcomes. As the original thinkers behind security risk modelling, which has revolutionised the industry, our business is underpinned by our risk advisory practice, which utilises data and insight to identify and mitigate risk, inform strategy, prevent crime and reduce cost.

We believe that authenticity and transparency are vital to success, so our main objective is to always act with sincerity and integrity in order to provide a genuinely collaborative service, which customers can trust and believe in.

ASEL is part of the Argenbright Holdings Group, a privately owned $2.2bn organisation founded in 1979 and headquartered in Atlanta, Georgia. Argenbright has decades of experience in aviation services, facilities management, BPO and technology and a heritage in security services across the USA and Europe.

Covering the SW London region

General Description

As an Area Service Engineer, it will be your responsibility to undertake service and maintenance calls as scheduled by our Service Desk team, and Small works as requested. You will also be a member of the out-of-hours on-call rota at ASEL Integrated Security Solutions to ensure full coverage to our customers 24/7/365. This rota is liable to modification in its frequency.

You will be responsible for the customer base which lies within your own service area. We will endeavour to keep you within a set Service area, but there will be occurrences where we require you to work outside your normal Service area. You will always maintain levels of professionalism whilst representing the company in an approachable friendly manner, building working relationships with customer representatives at the sites where you regularly attend.

You will be required to assist in maintaining all SLA's (Service Level Agreements) that we have agreed with customers and do your utmost to work as efficiently and professionally as possible to ensure we meet these demands.

To consistently promote ASEL Integrated Security Solutions standard codes of practice in terms of levels of professionalism and customer care by presenting a positive image. Actively always offer the highest standards of customer service and best practice whilst keeping in mind the best interests of the company.

Knowledge and Skills Requirement

You will possess a sound understanding of CCTV / Intruder / Access Control / Fire systems. ASEL will ensure that you are fully trained in the latest relevant working safely procedures and that you obtain all necessary qualifications to work for our Clients.

ASEL Integrated Security Solutions will endeavour to train you in any areas that are either Company Specific, or that you express a deficiency in (work related), in accordance with our Training Bond policy.

Key Responsibilities

  • To ensure the smooth running of your designated service area.
  • To actively communicate any outstanding issues within your area to your Line Manager or Supervisor.
  • To actively seek to manage your area revisits (keeping them to a minimum).
  • To be an Ambassador for ASEL Group.
  • To undertake any reasonable duties passed to you by the Service Team in a timely manner.

Salary: Competitive Basic salary (depending on experience) with overtime and a 1 in 6 call out rota & Overtime.

Key Duties and Responsibilities

  • Appearance: At all working times you will wear Company issued clothing, and carry your ASEL Identification.
  • Vehicle: Your vehicle is your responsibility; you are to book the vehicle in at the recommended service interval with an approved Service Centre. Your vehicle shall be kept clean and presentable at all times (where practical). You will carry ladders on your vehicle at all working times.
  • Working Hours: You will adhere to the Company working Hours, and be aware that from time to time you may be asked to work outside these hours. The Company would expect you to assist in these requests as and where reasonable, and as the needs of the Business dictate.
  • Paperwork and Procedure: You will submit all requested paperwork fully and on time. Any incorrectly filled in paperwork will be returned for resubmission. You will be expected to read and respond to Company Emails in a timely manner.
  • Service: The Engineer shall at all times present a positive image of ASEL to the Client, and shall endeavour to provide a first-class service.
  • First Fix: The engineer should at all times be aiming to complete calls on the first callout to ensure customers systems have maximum up time and call charges are reduced.
  • Documentation: Be for creating all handover paperwork and documentation for each service call out, legibly and concisely, and ensuring that any disconnections and/or further action work is correctly logged and actioned.
  • Communication: You will communicate any issues or problems that you have directly to either the Service Desk (Service-related problems) or your Line Manager.
  • Adherence to Policy: Adheres to company policy in relation to Health & Safety and Equal Opportunities and complies with all policies and procedures as laid out in the current company staff handbook.

Mission, Core Values & Competencies:

Embracing the company's core values and principles in order to achieve the overall mission of the organisation. Take personal responsibility for own career development by continually assessing and adjusting personal performance and behaviour against the objectives agreed in your ASEL Integrated Security Solutions Colleague Development Plan.

Equality & Diversity:

ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities.

ASEL is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management.

Benefits:

  • Perkbox recognition - rewards and discount platform
  • Door to door travel
  • Apprenticeship
  • Employee of the month scheme £50
  • 110% Club of outstanding performers who can receive large prizes and monetary rewards
  • WageStream - a flexible wage application whereby you can pull your wages out sooner than payday
  • EAP - Employee Assistance Programme
  • Progression opportunities within the company
  • Ongoing training
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