IT Systems

IT Systems & Support Engineer II

Here at Evotec we are currently recruiting for an experienced IT Systems & Support Engineer, assisting our Lab & Systems Supervisor in providing IT support & operational services.

Role: IT Systems & Support Engineer II

Role Type: Permanent

Hours: Full time, 40 hours per week, Monday - Friday

Salary: Competitive salary and benefits package plus annual bonus opportunity

Location: Milton Park, Abingdon, Oxfordshire

Principle Responsibilities

• In depth investigation of advanced technical problems with IT Lab hardware and software.
• Deployment of software to IT Lab hardware.
• Complete understanding of and administering the backup and restore processes for IT Lab hardware and software.
• Collaborating with external Engineers visiting the site (e.g. providing them technical assistance, site inductions, etc).
• In depth knowledge of administering Active Directory for IT Lab hardware, software and users.
• In depth knowledge of Entra ID for IT Lab hardware, software and users.
• Understanding and adhering to the relevant aspects of Company and the Lab procedures (e.g. SOX Controls, Health and Safety policy, GxP, ISO27001).
• Working with Lab managers across the departments on site.
• In depth knowledge of Anti-Virus administration for IT Lab hardware and software.

General Responsibilities:

• Assisting the Lab & Systems Supervisor in providing support and operational services.
• Day-to-day management of the service desk, including the triage of help desk tickets as they pertain to Lab requests or incidents.
• 2nd line investigation of assigned help desk tickets as they pertain to Lab requests or incidents.
• Working independently on projects assigned by the Lab & Systems Supervisor or Team Leader.
• Working collaboratively with other Evotec teams to investigate issues with IT Lab hardware and software (e.g. Cyber Security, Local/Global Service Desk, System Admins).
• Writing and maintaining documentation for all IT Lab hardware and software.
• Keeping records of previous issues, along with the solutions, to create a knowledge base.
• Performing regular, required operational checks and where necessary documenting the checks made.
• Perform regular audits of Lab IT hardware and software to ensure that the Labs can continue to run efficiently and continuously.
• Completing training modules assigned by the Lab & Systems Supervisor and discussing further training options to increase personal knowledge base.
• Expected to follow processes and procedures in the form of Technical How To documents.
• Strict adherence to the Company's IT Security policies and procedures.
• To undertake the duties outlined above and other duties as directed by Lab & Systems Supervisor and from time to time carry out any additional tasks as may be required to support the business.

Experience:

• Practical working knowledge of software, hardware, and mobile devices.
• Experience working with Windows OS.
• Excellent problem-solving skills.
• Excellent communication skills.
• Providing step-by-step technical help, both written and verbal.
• Demonstrable experience working in corporate / laboratory environment.

We offer a competitive salary and benefits package

• Pension on completion of your 3-month probationary period. Contributions start at 6% employee and employer, Evotec will match up to 7.5%.
• 25 days holiday plus bank holidays and additional length of service days awarded on the anniversary, up to a maximum of 30 days.
• Private health insurance with BUPA for the employees and their partner/family under the company scheme.
• Private dental cover, after 3 months service.
• Life assurance at 4x your annual base salary.
• Well being support 24/7 and counselling services.
• Permanent health insurance providing 75% of base salary after the qualifying period.
• Eligibility to participate in the Company Bonus Scheme. This is a discretionary benefit.
• Excellent career progression opportunities within the company; we have an excellent training and support and continuing professional development opportunities.
• Cycle to work scheme.
• Refer a friend scheme, team and annual events, recognition awards and many more

Onsite Facilities

• Onsite parking.
• Subsidised canteen.
• Good public transport links with the shuttle bus service.

Interested?

Apply NOW – please upload your up-to-date CV and covering letter to Workday via our website, careers page.

FR : Dans le cadre de sa politique Diversité, Evotec étudie, à compétences égales, toutes les candidatures dont celles des personnes en situation de handicap.

ENG : In the frame of our Diversity policy, Evotec considers, with equal competences, all applications including people with disabilities.