Career Returners
2 days ago
Career Returners - Operations Analyst (IT) page is loadedCareer Returners - Operations Analyst (IT)Apply locations London - UK time type Full time posted on Posted 4 Days Ago job requisition id R0019960 Location: London
Opportunity: 6-month returnship – Operations Analyst (IT)
Start date: 12 May 2025
Apply by: 10 March 2025
Looking to ignite your career comeback in a global organisation with an unparalleled culture? If so, we want to hear from you.
Markel is a global specialty insurance provider with a truly people-first approach. We have the tools, knowledge and experience to offer our clients unique solutions across a wide variety of risks. We have our own trusted Lloyd’s syndicate but can also underwrite risks through our other Markel companies, depending on where our clients are in the world. We have specialists across the UK, Europe, Asia, Australia, Indonesia, The Middle East, and North America.
But it’s our people and the relationships they develop with colleagues, brokers and clients that makes us so unique.
And so, because we understand the value of diverse perspectives and experiences, we’re looking for talented professionals who want to reignite their careers as part of our involvement in the Markel - Insurance Cross-Company Returner Programme 2025 - Career Returners .
About the Programme
The programme offers a professionally paid placement of 6 months, from May to November 2025.
There will be a likelihood of a permanent role at the end of the programme.
To support your transition back into the workplace, you will receive an internal mentor and a buddy for your day-to-day questions.
You will benefit from Career Returners’ Coaching Programme throughout your time on the programme.
As part of the cross-company programme, you will have a ready-made peer support group of other returners re-entering the insurance sector.
We are open to flexible working arrangements.
The opportunity
We are a team based across the UK and US that cover Service Management capabilities of Incident, Major Incident, Problem, Change and Configuration management which are enabling processes for the wider technology team. We are the process owners and utilise ServiceNow to automate these processes which gives us the opportunity through data insight to drive performance. We strive to deliver high levels of service and continual improvement opportunities across the Technology service.
We are seeking an analytical and inquisitive career returner who wants to join as an IT Operations Analyst, supporting our Service Operations team. The Operations Analyst will be responsible for providing hands on support with process development coordination and improvement, metrics and reporting requirements and support with our IT Service Management data in ServiceNow.
Duties and responsibilities:
Support the Major Incident Managers in system administration and action tracking using the Service Management tool.
Proactively look at trends and data analysis to provide insights into our daily operational performance.
Support the development of the weekly operations report.
Track and report problem management metrics e.g. time to resolution, problem re-occurrence rates, and SLA adherence.
Support the system administration of the Configuration Management Database and produce regular reporting on process performance.
Work with Change Management to draft service communications to notify of changes and monthly patching activities.
Facilitate the regular review of IT Service Management documentation.
Actively monitor the IT Service Management mailbox and cascade information to the team.
Develop and manage Service Operations SharePoint sites to keep collaborators, customers, partners, and team members well-informed and up to date with Service Operations activities.
You will have:
Previous IT Background, ideally in Service Operations or IT Service Management experience.
Experience with reporting tools and ability to generate data insights.
Analytical and critical-thinking skills
Proficient in the use of Microsoft Office tools, particularly MS Excel and presentation software.
Proficient in verbal and written communication, capable of effectively engaging with collaborators from diverse technical and non-technical backgrounds.
Ability to multi-task and re-prioritize tasks.
High levels of customer focus.
You will be:
On a career break – for any reason - of at least 18 months (any PTA, school governor work, volunteering or similar is acceptable).
Eligible to work in the UK and satisfy any regulatory requirements for the role if applicable.
Curious about joining a company that values diverse perspectives and recognises the potential in undiscovered talent.
We are a Disability Confident Committed employer which means we want to ensure that you have a positive experience applying for a role at Markel and can perform at your best. If there are any adjustments we can reasonably make to ensure that the process is accessible for you at every stage please email returners@markel.com .
#LI-Hybrid #PlayYourPartUK
#J-18808-Ljbffr-
Career Returners Programme
2 days ago
London, England, United Kingdom Nomura Holdings, Inc. Full timeNomura is an Asia-based financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Asset Management, and Wholesale (Global Markets and Investment Banking). Founded in...
-
Career Returners Programme
2 days ago
London, England, United Kingdom TN United Kingdom Full timeSocial network you want to login/join with:Career Returners Programme - ongoing opportunities, LondonClient: Gallagher UKLocation: London, United KingdomJob Category: OtherEU work permit required: YesJob Reference: 116751dd49a8Job Views: 104Posted: 11.03.2025Expiry Date: 25.04.2025Job Description:OverviewLocation: London (hybrid)Opportunity: 6-month...
-
Returners Programme
2 days ago
greater london, england, United Kingdom TN United Kingdom Full timeSocial network you want to login/join with:Returners Programme - London, Greater LondonClient:FDM GroupLocation:Greater London, United KingdomJob Category:OtherEU work permit required:YesJob Reference:4b279a73b1cdJob Views:5Posted:03.03.2025Expiry Date:17.04.2025Job Description:Have you had a career break of 12+ months?Do you have 5+ years of commercial...
-
Return to Practice
2 days ago
London, England, United Kingdom Lewishamandgreenwich Full timeReturn to Practice - Allied Health ProfessionalsJoin to apply for the Return to Practice - Allied Health Professionals role at Lewisham and Greenwich NHS Trust.Are You a Qualified Allied Health Professional Who Has Been Out Of Practice For Longer Than 2 Years And Looking To Return To Working In The Profession? If Yes, This Is a Fantastic Opportunity To Start...
-
Project Manager
2 days ago
guildford, england, United Kingdom National Highways Full timeAbout the job.Are you looking to return to work following a career break of 2 or more years? If you are an experienced professional looking to return to the workplace, this could be the perfect opportunity for you. To apply for this vacancy and join our Returners Programme, applicants must be returning from a career break of 2 or more years or have been...
-
Project Manager
2 days ago
Exeter, England, United Kingdom National Highways Full timeAbout the job.Are you looking to return to work following a career break of 2 or more years? If you are an experienced professional looking to return to the workplace, this could be the perfect opportunity for you. To apply for this vacancy and join our Returners Programme, applicants must be returning from a career break of 2 or more years or have been...
-
Project Manager
2 days ago
Manchester, England, United Kingdom National Highways Full timeAbout the job.Are you looking to return to work following a career break of 2 or more years? If you are an experienced professional looking to return to the workplace, this could be the perfect opportunity for you. To apply for this vacancy and join our Returners Programme, applicants must be returning from a career break of 2 or more years or have been...
-
Project Manager
2 days ago
birmingham, england, United Kingdom National Highways Full timeAbout the job.Are you looking to return to work following a career break of 2 or more years? If you are an experienced professional looking to return to the workplace, this could be the perfect opportunity for you. To apply for this vacancy and join our Returners Programme, applicants must be returning from a career break of 2 or more years or have been...
-
Senior Planning Officer
2 days ago
London, England, United Kingdom SOAS, University of London Full timeJob title: Senior Planning Officer (Statutory Returns)Department: PlanningContract Type: PermanentGrade: 8Salary: £51,248 - £60,268 (including London Weighting Allowance)Location: Bloomsbury, London (Hybrid working)Hours: 35 hours per weekSOAS University of London is the leading Higher Education institution in Europe specialising in the study of Asia,...
-
Rental Returns Agent
3 weeks ago
united kingdom Logic 360 Ltd Full timeCompany Name: Logic 360 LtdJob Opportunity: Rental Returns AgentLocation: Inverness AirportEmployment Type: TemporaryWorking Shift Patterns: Varied across the calendar week (Includes a mix of midweek and weekend work)Working Hours: 6am – 10pm (Mix of 8,10 or 12 hour shifts)Salary: £12.50ph (Weekly pay)About Us:Logic 360 Ltd is a leading talent partner to...
-
Tech Returners
2 days ago
Bristol, England, United Kingdom Aviva plc Full timeTech Returners - Senior Project ManagerSenior Project Manager – Salary £45,000 to £60,000Are you ready to return to work after a career break? Do you have a passion for transformation? Do you like to challenge the status quo, think differently and look at ways technology can solve business problems? Then the Aviva Tech & Change Delivery Returner...
-
Junior Research Investment Analyst
2 days ago
greater london, england, United Kingdom Man Group Full timeLondonMan Group, one of the world’s largest independent alternative investment managers, is partnering with Career Returners to launch its third Man Group Returner Programme. The programme is targeted at experienced professionals who have taken an extended career break and now want to return to the workforce. Alongside the returnship, there is also an...
-
Middle Office Accounting Analyst
2 days ago
London, England, United Kingdom Man Group Full timeMiddle Office Accounting Analyst (Returner Programme)Man Group, one of the world's largest independent alternative investment managers, is partnering with Career Returners to launch its third Man Group Returner Programme. The programme is targeted at experienced professionals who have taken an extended career break and now want to return to the workforce....
-
London, England, United Kingdom Amazon Full timeSoftware Development Engineer II, WW Returns and ReCommerceNot many teams aspire to zero. Welcome to the Worldwide Returns and ReCommerce team (WWR&R) at Amazon.com.WW R&R is an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, our company, and the environment. The mission of WWR&R is to eliminate defects that...
-
London, England, United Kingdom Amazon Full timeSr. Software Development Engineer, WW Returns and ReCommerceNot many teams aspire to zero. Welcome to the Worldwide Returns and ReCommerce team (WWR&R) at Amazon.com.WW R&R is an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, our company, and the environment. The mission of WWR&R is to eliminate defects that...
-
Software Development Engineer
2 days ago
London, England, United Kingdom Amazon Full timeSoftware Development Engineer - II, WW Returns and ReCommerceNot many teams aspire to zero. Welcome to the Worldwide Returns and ReCommerce team (WWR&R) at Amazon.com.WW R&R is an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, our company, and the environment. The mission of WWR&R is to eliminate defects that...
-
, , United Kingdom Amazon Full timeSoftware Development Engineer II, WW Returns and ReCommerceNot many teams aspire to zero. Welcome to the Worldwide Returns and ReCommerce team (WWR&R) at Amazon.com.WW R&R is an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, our company, and the environment. The mission of WWR&R is to eliminate defects that...
-
, , United Kingdom VANRATH Full timeManager (Accounts & Audit), Ideal for returnersJob DescriptionVANARTAH are extremely proud to be working with a long-established and highly successful accountancy practice based in Derry. With a loyal client base and a vibrant, fun culture, this firm offers an excellent working environment, professional development opportunities, and a strong focus on...
-
Return to Practice – Occupational Therapists
2 days ago
London, Greater London, United Kingdom London Borough of Richmond Upon Thames Full timeReturn to Practice – Occupational TherapistsJob Introduction Inspired by the idea of returning to your career in Occupational Therapy? \\\'Returnees do not need to take exams or retrain as they are already qualified in their profession. Returning to practice is often about regaining confidence, not competence. Return to Practice is about regaining...
-
Data Analyst
2 days ago
London, England, United Kingdom Howden Group Holdings Full timeWho are we?Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100...
