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Field Service Manager, Metrology

3 weeks ago

Oxford, Oxfordshire, United Kingdom Trs Consulting Services Limited Full time

Field Service Manager

Technical Services Manager

Metrology and Microscopy

£60K - £70K + Bonus (Earnings £65K-£75K) + Excellent Benefits + Package Genuine Opportunities for Career Progression

An excellent opportunity for a management professional with a background managing Engineers from high value capital equipment backgrounds, to join a market leader in sophisticated semiconductor process equipment, offering first class product training and unsurpassed opportunities for career development.

The Company Field Service Manager, Metrology & Microscopy

My client is a global leader in innovative and complex semiconductor process equipment, with cutting-edge patented technology in metrology-based industrial microscopy, used for integrated process control.

Offering 'best in class' solutions across a wide range of innovative instrumentation, their success is based upon a commitment to world-leading manufacturing facilities, outstanding product innovation, excellent customer care, and the recruitment and development of good people.

The Role Field Service Manager, Metrology & Microscopy

This market leader now seeks to recruit a technically astute Field Service Manager, to manage their worldwide service operation based from their UK office.

The successful applicant will be responsible for managing a small team of Worldwide Customer Service Engineers, building and nurturing all relationships with key customers, regularly attending meetings and providing customer care, ensuring the delivery of KPIs, including resource utilisation, PPM delivery, team and customer satisfaction, and financial delivery within set budgets. The successful incumbent will also be an instrumental driving force in attempts to grow and develop all service revenues throughout their operation.

Key Responsibilities:

  1. Manage, coach and develop the Customer Support engineer team.
  2. Provide technical support and guidance to Customer Support engineers in the field.
  3. Manage the resolution of faults on products at customer sites and in-house.
  4. Manage and plan the installation and maintenance of products at customer sites and in-house.
  5. Monitor the performance and up-time of all company products.
  6. Work with Engineering and Production to determine the root cause of faults and implement reliability improvements.
  7. Travelling to customer sites across Europe, USA and Asia, travel may reach 20% and be at short as well as planned notice.

Your Background Field Service Manager, Metrology & Microscopy

Qualifications & Experience:

  1. Bachelor's Degree in physical sciences, Engineering discipline or equivalent.
  2. Related experience of at least 5 years.
  3. Experience in field service, technical support and CRM systems.
  4. Experience of mechanical, electronic and optical systems.
  5. Quality management system experience.
  6. Fluency in written and oral technical English with excellent presentation skills.

Desirable:

  1. Experience of working with multi-disciplinary teams in a small company environment.
  2. Experience of working with any or all of the following: robotics; optical systems including lasers and fibres; electronics; electro-mechanics and vacuum systems.

The Benefits Field Service Manager, Metrology & Microscopy

In return for your endeavour, the successful applicants will benefit from first-class industry-recognised training and a comprehensive remuneration package, including a competitive basic salary, bonus scheme, contributory pension scheme, and private health cover.

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