Hotel Manager

1 week ago

London, Greater London, United Kingdom Hotelandresortsolution Full time

An exclusive sanctuary where the timeless elegance of London's storied past meets the vibrant pulse of modern British life, Cambridge House anchors an esteemed list of European Auberge Resorts properties, including Florence's Collegio alla Querce, The Woodward in Geneva, Santorini's Grace Hotel and the charming French countryside, Domaine des Etangs.

Developed by the Rueben brothers, this elegant project is nestled between the tranquil expanse of Green Park and the lively allure of Shepherd Market. Our uniquely Mayfair hotel, complemented by a private members' club, offers a harmonious blend of retreat and gathering space, all offering buzzy food and beverage and stunning design led by Europe's leading architecture and interior design voices. This majestic Georgian mansion and Grade 1-listed Palladian-style townhouse are being thoughtfully transformed into a 102-room hotel, preserving its rich heritage while presenting London's most desirable new restaurants, bars, spa, and private members club that are perfectly attuned to the pulse and style of modern London life.

Job Description

The Hotel Manager of Cambridge House will be responsible for leading the property operations to become a one-of-a-kind iconic property that speaks to a more modern, discerning London. Cambridge House is where refined, relevant classicism meets irreverent cheekiness with grace in an exquisite residential setting. They will develop a local culture that attracts and retains top-tier talent and connects to the community and private club members.

  1. Recruitment and Culture Leader: Develop the recruitment strategy so that we are the employer of choice in London. Build a rich culture of trust, pride, and joy that will result in high employee advocacy and engagement.
  2. Service Excellence: Build on The Foundation of our Service Excellence Road Map to execute service with precision at all times.
  3. Training and Development: Develop a culture of training, continuous improvement, problem solving, and trend analysis to ensure we are product and service dominant at all levels.
  4. Strategic: Support and execute the strategy and business plan for Cambridge House to deliver on our mission of being a unique destination with deeply alluring personalities that appeal to both the community, members, and resident guests, while driving hotel stays for those seeking access to our stylish food and beverage concepts.
  5. Story-Telling: Position Cambridge House as the best in London through Experiences, Programming, and Partnerships. Execute well-designed and creatively curated guest experiences unique to the property through adventures, activities, classes, amenities, product selection, partner alignment, and space activation. Establish and maintain thematic stories and elements that influence and guide our guest experience.
  6. Operational Excellence and Quality: Oversee the successful implementation of the guest experience from Pre-Arrival, Arrival, During The Stay, Departure, and Post-Departure to ensure that our guests report the highest levels of personal and customized service, and that our team is motivated and engaged.
  7. Financial: Ensure that the financial targets from Pre-Opening Budget, OS&E Budget, and IT Budget are delivered, including the build of the Operating Budget. Ensure accurate monthly forecasting is presented to ownership for financial planning. Have a sound understanding of top-line revenue generation efforts while managing expenses for optimal flow-through margins.
  8. Analytical Skills: Ability to read and interpret financial statements, create ROI models, budgets, and forecasts, and make necessary adjustments to meet financial targets. Use technology to analyze and interpret data to positively impact the business.
  9. Preventive Maintenance: Lead daily and weekly walkthroughs of all areas to ensure our product is well cared for and immaculate at all times.
  10. Communication Skills: Ability to communicate methodically and effectively both verbally and in writing with all stakeholders.
  11. Problem Solving Skills: Pragmatic, "problem-solving" approach when dealing with challenges, coupled with the ability to evolve thinking.
  12. Attention to Detail: A passionate focus on getting it right down to the smallest details in keeping with the property positioning. The ability to filter everything that comes across for accuracy and format it to the appropriate service deliverable and property positioning.
Qualifications

5+ years of work experience as a Hotel Manager or Division Head in the W1 London hotel set.

The ideal candidate has opened a hotel in a senior leadership role and has built teams to successfully launch in an urban market for a global luxury brand.

Bachelor's Degree or equivalent, ideally in Hotel Management, Business, Finance, or a combination of these.

Ability to live and work in the United Kingdom without sponsorship.

Personal Skills:

Strong aptitude in financial management, financial reports, and analysis.

Demonstrated track record of strong attention to detail and good communication skills.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative spas, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels and resorts, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.

Our mission is to be the most inspiring collection of one-of-a-kind luxury properties and experiences in the world. We are best-loved because we are intimate, stylish, soulful, and deeply personal.

Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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